The City Case, Inc.Reviews of thecitycase.paris

I had placed two orders and originally requested pick up for my passes. I emailed and asked if they could be delivered to my hotel instead. As soon as we arrived in Paris our passes were waiting for us. Excellent service and communication. The purchase was easy and conveniebt as well since I was able to use a prepaid Visa card. I would not have been able to do so on the Paris site. Overall, excellent service! Would order again from City Case.

This is the second time in a year that I've used City Case to order my Paris Museum Passes. Last year, they arrived right at the last minute before my flight to Paris to ensure that I had the latest one. This year, my brothers and I are using City Case once again because they are excellent!. This time, they are being delivered to our hotel in Paris. Matt is so very helpful, professional, efficient, kind, and wonderful. I recommend City Case to everyone who is traveling to Paris. It's one thing you don't have to worry about when you arrive at the airport. Thank you so very much City Case and Matt! You have been the icing on my cake in preparing for my fun visits to Paris! Sincerely, Michael :)

Great way to save money

We like to follow our early comment. Since DHL failed to deliver the passes in time, the city case dispatched the passes to our Paris hotel so the incident does not affect our vacation. Even further, the company offered a full refund to achieve the highest service qualify and maximum customer satisfaction. We are happy with the service and will use the in the future vacations. They earned our trust.

The service was great. Matt was very helpful in answering some post purchase questions. This service is what a vacationer would need. You have everything when you get there and no fuss. This is out 3rd trip to Paris and I am glad I found The City Case.

I use The City Case every time I'm traveling to Paris. The team and the service are awesome. They are based in the US so no worries and bad surprises. I recommend The City Case.

I purchased the Paris Metro and Museum passes for myself and my husband several months before our trip. Two and a half weeks before our departure I still had not received the passes so I contacted The City Case. They had tracking that showed they had been delivered to the city I live in however did not show the address. I was in a panic! The City Case, bless their hearts, overnighted replacement passes to my home so that I could have them in hand before we departed. A really good company is one that make a bad situation into a winner!

Our group was late in booking our City Pass tickets. Matt and his coworkers At City Case went above and beyond to get our tickets delieved to our Paris, France address. Thanks so much! We had a wonderful time because we weren't waiting in line!