The City Case, Inc.Reviews of thecitycase.paris

I bought Paris Museum Passes and two other items totaling $310 from the City Case on September 13th for a trip to Paris on November 8th. Two days before my trip, the company sent me an email letting me know that the items I had purchased would not be delivered on time. I requested a cancellation of the order and the company agreed to refund my money. This happened on November 6th, and my money has not been refunded to this day. This has been the worst experience I have ever had with an online company. I wouldn't recommend this site to anybody. After waiting for three weeks for my money to get reimbursed to no avail, I had to open a claim through the credit card company used to purchase passes from The City Case. Credit card company is conducting an investigation to attempt to recover my money. This company is a scam.

I ordered Paris Pass. It is approaching departure date and they are impossible to contact. No phone number...live chat NEVER works. Very aggravating. I don't want to waste time inn Paris with this.. Finally contacted by Matt via email. Promised one pass by 9/29 and the other by 9/30. Neither has arrived as of 3:15pm on 9/30. Contacted by Matt again. Promised delivery on Monday October 2. Fedex came while I was away. Required signature (not my idea) so I have to drive 40 minutes to pick it up. I hope. Amazon delivery has NOT arrived as of 15:15. Ordered more than a month ago. You don't deserve the 2 stars I gave. Seriously bad service. Now, you dont respond at all. Ive paid and I get no service.

The worse EVER!! I had to give a star cause it was the only way to write a review, I bought the package a month and a half prior to my trip, never got it, they wait until the last minute to supposedly it mail you, the ??? package and then they email you saying that it won't get on time so you can get it deliver at your hotel; Never happened, the just cancelled our order the day we arrived., instead they give us 2 complimentary cruise tour and we were 3, wouldn't recommend this site to anybody

One month ago I placed my order with The City Case, it was a big mistake. When I realized that time was passing and had not received any contact, sent them an e-mail. First I was informed that my package had been mailed - a week later still nothing! I sent another e-mail. This time the response was that DHL would deliver it on Thursday or Friday. We are still waiting, and it does not look as if anything will arrive before our departure on Monday. This is a disgrace and NO ONE should use them

I recently purchased 3 Paris museum passes from The City Case. It was said it would be delivered before my departure time. I made my purchase months before my departure time. There is no status update, no progress report and no order tracking what-so-ever over the period of time. 2 weeks before my departure time, I got worried and email the customer service, and was told that a delivery would be make on the Monday on the week of my departure. Monday came, and there is no delivery. 3 days before my departure, I contact again, and only then I got a message saying the Museum pass is mailed from Paris, and is scheduled to arrive on the day before my early morning flight to London. And on the day before, the delivery company somehow missed my package and did not even attempt a delivery. I have to drive half an hour to the wearhouse to pick up my package after I get of work. This is literally the worst experience I have ever had. Stressful, confusing, and helpless. I strongly recommend against using this website.

We ordered for months and we were only notified 3days before we leave to paris, Left us hanging eventhough a full refund the trust that they will deliver ontime was very DISappointing.

Order 2 tickets 2 months in advance. Trip was at end of January. Allow enough time. Kept being tell by customer service (think I was talking to the owner) that tickets were tied up in customs. Company offered to send tickets to hotel in Europe however we were visiting multiple cites in different countries and the tickets were For transportion in Paris and were suppose to be use when we arrived. Tickets were sent overnight mail 2 days before departure from the USA. However I really felt the customer service person didnot want to deal with it? I follow the rules and allowed enough time for the tickets to come. Your company failed

Told ne my order didnt go through and my.money refunded