The CareMDReviews of thecaremd.com

I paid for a prescription refill 5 days ago and have been in contact with them over chat text and their website. They have been very rude and basically made me send pictures 3 separate times of my bottle that they refilled a month ago which I provided but then was told to be patient. I think they lied about their service and plan on keeping my payment. Don't waste your money on this site!

Terrible. I requested medical help on December 27th @ 8:45a. Their site shared that it typically took 2 hours to connect me with a provider and fill my prescription, however due to short staffing it could take 4-6 hours. No problem! I waited about 4.5 hours with no communication, and reached out via their website chat around 1:15p to check on my status. It was shared my file was with a provider, and that that was great news because I should be receiving a response soon. Cool, thanks for the help John! I continued to wait with no word, and at 3p, I tried to give them a call. My symptoms were worsening, and my pharmacy was going to close soon. Their number on their website directs you to text them at another number. This concerned me, so I started to poke around their website and found their refund policy, which stated that if I requested a refund before my prescription was sent, they would gladly oblige. With symptoms worsening by the minute, concern about my ability to connect with a live person, and a fantastic previous experience with CallOnDoc, I texted the number I was told to on their call line requesting a refund. I was replied to with the same canned response previously sent on chat, my file was with a provider, that’s awesome, you’ll hear from us soon. I shared that that was the same reply id received hours earlier, at this point I need medical care, please go ahead and submit a refund. They replied with a request for my patience, sharing they were overworked and understaffed. I sent a screenshot of their refund policy straight off of their website, and again, requested this to be processed and inquired about when I could receive it. From there, crickets/silence for FIVE DAYS…until today. The day they finally sent my prescription…that I no longer need due to how quick and wonderful CallOnDoc is! I reached out once again via text and email too, sharing I’d requested a refund 5 days prior, sending time stamped screen shots of our back and forth communication. I was met with, sorry, your prescription was sent and as per company policy, once it’s sent, no refund. The issue here aside from their total lack of timeliness, which is scary when they “practice medicine” as time is of the essence in this field, is that I requested this refund FIVE DAYS before the prescription was sent. That’s BEFORE right? The screen shot they even sent showing proof of send shows that they didn’t send it until 12.31. Such a disappointment. I get in business things do not run as designed, however if you have a policy in writing that is shared with the world, it should be honored with your customers. I would never ever recommend TheCareMD as I received zero caring at all. I am fully convinced this company is a scam looking to just grab your consultation fee. If you are in need of telehealth - CallOnDoc is 100% the way to go. The CareMD has all the makings of a scam.

I was needing a prescription for an infection in my mouth, until I could get into a dentist, I found a dentist that would take me same day. So I tried to cancel the consultation and get a refund before the prescription was filed, I gave them 2 hours I wanted a refund and they kept ignoring me. Awful site, unreliable untrustworthy and awful. Don't use them. Huge scam.

It won't let me rate it a zero. I have now requested a refund 3 times over the past 10 hours. It's advertised on the website 2-4 hours before you get a prescription. When you pay it says due to high volume it would be 4-6 hours. Which I was totally okay with. I did the chat after 7 hours and was told my consultation was with the medical staff and I would have my prescription soon. At the 10 hour mark I emailed asking for a refund. Was told I needed to be patient. Woke up this morning, again requesting a refund to be told the doctor is looking at it. It's now been over 24 hours and I again emailed asking for a refund, was told the same thing doctor is looking at it. I will be disputing the charge with my credit card company. Do not waste your time with this service. Spend the bit extra to use the CVS telehealth. -Update 1/12/24 I asked for a refund 5 total times, on the 5th on they told me they wouldn't refund me because they sent my prescription. I'm now disputing the charges with my credit card company. Absolutely do not recommend.

Was told 4-6 hrs at noon it is now 10pm. They have claimed to have sent my prescription twice and my pharmacy has received nothing. I informed them to keep the 40 dollars and I will filing a complaint with the FTC. It’s unethical how they treat people seeking medical attention.

Attempted to get a refund via chat, email, and phone with no luck. They ultimately stop responding and won't honor their refund policy. Still no refund or prescription. Beware of this scam!

Don’t trust this company, it’s a total scam. First , you will fill the endless medical history files, then you will pay. And those guys will never call you back or give you any prescription!! Be aware

Description of complaint: On 12/12/23 at 5:58pm I did an online consultation for a horrible toothache I was experiencing. I received a confirmation email stating the following. Congratulations! We have received your consultation. You will be notified by email when your same-day prescription is ready. Here is your receipt. Receipt Details Transaction ID 120169697502 Date 2023/12/12 Treatment Dental Infection Payment Type Card The CareMD 10601 Clarence Dr STE 250, Frisco, TX 75033-3867 (888) 275-8955 If you have any questions or concerns, please contact the BBB assigned to your complaint: BBB serving North Central Texas 1601 Elm Street, Suite 1600 Dallas, TX 75201-3093 (214) 220-2000 Treatment Dental Infection Payment Type Card Amount $39.99 Total $39.99 I was told it would take 4-6 hours for my prescription to be sent to the pharmacy. 16 hours later at 9:52am I text and emailed them to cancel the prescription and issue me a refund. Their refund policy states: REFUND POLICY TERMS I am aware that I have a full refund option at any point before The CareMD sends my prescription. Once a medical professional has finished your treatment plan and sent your prescription to your pharmacy or completed your request, our consultation fee is no longer refundable. I requested a refund before a prescription was sent. At 6:43pm on 12/13/23 I received an email stating that a prescription was sent to my pharmacy. I emailed them multiple times asking for a refund because I cancelled 8:43 hours before the prescription was sent. I was well within the timeframe for a refund. When I ask if I’m getting a refund they don’t respond. This has been a horrible experience. Stay away!!!!!!