The Build CardReviews of thebuildcard.com

The app is terrible for the last two months I have not been able to consistently use it.

Was with them for years. Had to beg for a credit limit increase. Had not had one in two years? Their own marketing campaign offers 1000 starting credit line. Mine was 1050. I got discover with 7500 starting limit. Several others with high limits, but continental finance? Oh no we can't do that. If your desperate. This is your kind of place. Bye. Closed the account. Was told I can come back anytime? Uh no

The Build Card website had issues and processed 2 payments of me completely paying off my account. I called to rectify this situation. It is very difficult to get an actual person on the phone. In my first call with a representative they told me I had to wait until the both payments processed and that they couldn't cancel one. I called back when the payments posted and was told that a refund was processed, it would take 3-5 business days and I would get a confirmation email. I never received an email. I called back after a few days, it turns out they did not process my refund. I'm very displeased that a double payment was pulled for the entire account balance, the refund was never processed and that this is an ongoing issue. The last customer service representative was helpful and gave me accurate information. However, my issues are still not resolved. But overall, I'm very unhappy. Once this is resolved, I will look into closing my account due to all the hassle. Hopefully someone from Build will reach back out to me to resolve the issues. I’m also incredibly aggravated that the payment has posted for double my credit limit. However the funds are not reflected in my available balance.

10.00 per month just to have the card. That's 120.00 per year in just member fees. Ridiculous.

once again you took 3 payments out of my bank acct instead of 1......3rd time in the past year...and still charged me with numerous fees...none of which were credited back..after many many calls......am now waiting over 1 wk for the credit to my account from charges dated 2./23/.21

Horrible customer service she kept me on hold for an hour then I heard her pick up the phone and say “damn” and literally hang up. I just had some simple questions and she was so passive about everything I asked to speak to a supervisor. So to punish me for going over her head she put me on hold for an hour. I promise you she did not even transfer me she just put me on hold. Do NOT come to this card service if you expect customer service of any kind. I’m disgusted 100% closing my account after today.

i Called four times today which took me 15 mins each time, the first lady was very nice but her info was all wrong she told me my card was active but it wasn't,the second lady was out and out RUDE,told me my card had been closed and couldn't be open and hung up on me and the 3rd and 4th lady were nice but gave me all the same info the first women did and told me it was active but it wasn't,image me going through all this in the staples store i have never been so embarrassed in my hold life with a o balance and a 500 credit line

The rep was awesome. I just feel that there is more the credit card companies could do to help during this pandemic. For instance my insurance company offered rebates to its customers, that nearly paid my entire bill. I’m very disappointed in all my credit cards. At a time When the world is on fire, the last thing people should have to worry about is debt. The lack of support for customers has put my family in greater hardship and forced me to have to enter a debt relief program. A lot of my friends have chose to file bankruptcy. This has completely depleted my funds and killed any hope my family had for recovery. Not the fault of the wonderful rep, Big corporations are greedy and not there to help like promised when signing up for the cards. This is a mistake I will not make again in the future.