Don L.
Decent bread if not ruined in shipping
My last two orders have left me questioning further purchases. One took four days to arrive and the bread had completely thawed and was warm. Although there is no health hazards from that but anyone who knows anything about baking knows that freezing, completely thawing, and re-freezing affects texture and moisture. I expressed my displeasure with this and nothing was done by Brotbox. My recent order arrived on 09/01/26 and both boxes were crushed with one being severe to the point that the seals of the bread bags inside burst and crushed the partially thawed bread. Once again, I emailed them and sent photos. They apologized and told me to enjoy my bread. ” Most importantly, we truly hope that despite the issues with the delivery and packaging, the products themselves can make up for this experience and that you’re able to enjoy the bread.” I find this unacceptable when you are spending over $100 on bread products.
Response from The Brot BoxSep 6, 2026
Hi Don, I read through your message myself, and I want to start by saying: this is not the experience you should be having, and it's not the answer you should have received either. Customer satisfaction is our highest priority, and what you've described — twice — falls well short of that. A few things I want to make right: - If you're unhappy with the current shipping carrier, we can absolutely switch you to a different one for future orders — no need to keep dealing with the same problem. - For the box that arrived crushed, I'd like to send a full replacement or refund, whichever you'd prefer (just reach out to me at [email protected]). - I'll personally make sure it's taken care of. Just let me know how you'd like to proceed and we'll get it moving today. Sincerely, Cem



