The Bloom Method Reviews | Read Customer Reviews of thebloommethod.com

The Bloom Method Reviews | Read Customer Reviews of thebloommethod.com

The Bloom Method reviews

Showing 26 reviews with 1 star · Clear filters

Alex
Dec 3, 2020
I found that communication from the…
I found that communication from the company was poor and the app is not what I expected. I am upset there is no refund option
Response from The Bloom MethodDec 4, 2020
Hi Alex, thanks for sharing how you feel - in regards to our customer service, we pride ourselves in superb communication with our moms which makes us believe you dealt with a third party level of service vs our in-house ladies. As for the lack of a refund, we make this policy very clear in several places as you subscribe, you even agree to this policy along with others when you subscribe. We operate in a very transparent way and make sure our moms are aware (to the best of our abilities) of our policies before they commit to a monthly subscription. We're sorry you missed this piece during your sign up but wish you nothing but the best in your search for Pre + Postnatal fitness guidance.
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Elizabeth R.
Nov 10, 2020
Your term Pause is very misleading
Your term Pause is very misleading. When a customer pauses their account, it should start right away. Otherwise what good is pause if it continues to the end of the cycle? I would just end my account and start it again when I’m ready. I was not made aware that pause meant that it did NOT pause immediately. I should to be repaid one account cycle. I reached out to your team but they were unhelpful. Then to top it off, you charged my credit card AGAIN with out my permission. If I hadn’t caught it, you would have gotten away with it.
Response from The Bloom MethodNov 10, 2020
Thanks for sharing your feels on the pause option. It sounds like with regards to the method, you enjoyed the content (seeing that you chose to pause vs cancel) and we're sorry that this pause option caused issues for you. The pause option is actually something that we no longer offer and the glitch that you experienced was due to our new app not recognizing the "pause". We understand that this is frustrating and always go over and beyond to fix situations like this, for example we would have been happy to credit your mis-charge if it would have been brought to our attention. Curious if you reached out to a support email address or to our team directly at [email protected] - it's rare that our customers have a negative experience when dealing directly with our team so in the future please feel free to email the Bloom email for a more curated experience. All the best in your journey.
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