The Bloom MethodReviews of thebloommethod.com

Response from The Bloom MethodAug 25, 2021

Hi Shannon, thank you for your review! We are so happy to hear that you had such great success utlizing Studio Bloom in your journey! All subscriptions are set for auto-renewal and these Terms & Conditions are agreed to when subscribing into the platform. We work very hard to make these policies, of auto-renewal, very transparent across the platform by listing them on the subscription sign up page, in our FAQs as well as having the subscriber agree to them when signing up. Also, as a courtesy, we send out an annual renewal reminder email for our annual subscribers. Please know that if you have any questions in regard to your account, you can always email us at [email protected] and we are always happy to help assist!

Response from The Bloom MethodAug 6, 2021

Hi, while we hear your frustration our team went over and beyond to assist you with your "issue". Your complaint is that your chrome cast wasn't working and that due to your child "moving mountains to get to a screen", it's impossible to use any other device than your tv for viewing. Yet even when we offered another way for you to view our content via your tv, this wasn't good enough. We have at least 8 emails exchanged between you and our customer service team with them even doing outside research on your tv model to help assist you best. We offered to freeze your subscription, and offered you a free month (based on the week you spent trying to troubleshoot this). We are sorry that you cannot see the effort our team put into helping you but our policies are clear and if while you were troubleshooting your issues (you didn't agree with how it was being resolved) could have simply canceled your account prior to being charged the full amount. We honor industry standard polices around cancelations and refunds and simply stay in integrity with that in all ways. We encourage you to at least try to utilize the option we provided to cast to your tv so that we can help you best, especially seeing that this is your second pregnancy with Studio Bloom. Moms are our why here at Bloom and we are still available at anytime to help you make the best use of your subscription.

Response from The Bloom MethodMay 19, 2021

Hi Amy, we're sorry that you feel taken advantage of. Our support team sent you 2 different emails (as we do with all of our subscribers) on 2 different dates reminding you of your upcoming charge with the ability to cancel if you wished. While we wish we could be in control of making sure that our subscribers receive all of the emails we send, this is something that is completely out of our control based on the way emails work on the owners end. Our team wants nothing more than to support our moms and do everything we can to live in full transparency of our polices throughout your journey with Bloom. We hope that you can see that our intentions are pure but that as a business we do have policies that protect both us and our subscribers in the best ways possible. We wish you nothing but the best in your journey!

Response from The Bloom MethodMay 5, 2021

Hi Lauren, we do understand that technical difficulties are frustrating, and they are for us as well! We are diligently working to catch these and get them back up and running as soon as possible. We greatly appreciate you patience when these things happen and please know that you can always reach out to us at [email protected] for any questions or concerns that you may have!

Response from The Bloom MethodApr 17, 2021

Hi Thato, we're sorry that you thought our app was free but as a business that strives to empower women through movement, in birth, and beyond - we do operate our app as a business which is where the $29 monthly fee comes in. This payment structure allows us to offer the continued abundance of classes and education that we have within the app. We understand that mothers stem from all walks of life and that not everyone can justify $29 a month for exercise which is why we are constantly offering sales like our FIRSTMONTH offer of $10 of your first month or our upcoming Mother's Day Sale that will offer massive savings on both our monthly and yearly offers. The work we do at Bloom is fueled by a deep passion to help but like many businesses, doctors offices, etc. we still have to operate as a business to offer what we do. We're also currently in the process of working with healthcare providers to offer our services for free within the healthcare system because we do believe mothers deserve more support during pregnancy, birth, and pp. We truly hope you find the support you are looking for outside of Bloom!

Response from The Bloom MethodMar 22, 2021

Hi Sarah, we are quite confused by your review as there are over 150 classes on our app with 100 more going live in the next 3 months. It seems as though you my not have been accessing the app correctly and that you only accessed content within our new classes section and start here section. If you still have a subscription we'd be happy to point you in the direction of all of our content. We sure hope you're able to see the vastness of our app before your first month is up. Wishing you the best on your journey.

Response from The Bloom MethodJan 28, 2021

Hi Danielle, we looked into your account due to our desire to always uphold the best experience for our moms and it seems that our team emailed you a very thorough email regarding your subscription and how to best use it based on your needs but we never heard back from you. As explained in our email, it seems you missed our entire body weight exercise category as there are several classes that require no equipment. While we understand that you're upset regarding our no refund policy we make this very clear throughout the sign up process and it's also included in the terms that you agree to upon signing up. It seems that Studio Bloom isn't the best fit for you but we would still like to help you make the most of the month you signed up for - at anytime, feel free to reach back out to our team and we'll help where its needed. Wishing you the best in your journey!

Response from The Bloom MethodDec 30, 2020

Hi Madison, We are very sorry to hear you had trouble locating our contact information and couldn't get help resolving the technical issues with viewing the app through your tv. Our in-house customer service team is constantly on top of supporting our subscribers in any way they need, our email is also located on our website and within all social media platforms for ease of accessibility for our moms. While we aren't currently aware of any subscribers having issues viewing our content on their tv's we are sorry this was an issue you encountered and couldn't resolve. We do our very best to support all of those who choose Bloom to the best of our ability and we're sorry your experience was different. If you can provide some more information on what the viewing issues were we'd love to understand and resolve it (potentially providing you with a credit if the technical issue was on our end). We wish you the best in your pregnancy/motherhood journey. - The Bloom Method team