They took my money and did not ship my items. two days after purchase, they charge me again for subscription I did NOT sign up for. The first order was a one time purchase and I make sure to select that. They are not honest people, please stay away.
PJ
Parker J.
The Beard Club loves money
The Beard Club regularly trick customers into signing up for an expensive monthly subscription service, for every transaction. Without even making an account, or mentioning the subscription nature of the business anywhere except fine print, they sign you up for monthly orders that increase in price.
They claim that it's obvious, but it is in the fine print right under the "place order" button only. On top of this, they claim to give email warnings, but they warn you when the order is ALREADY placed.
In their email responses to me, and in responses to others' reviews, they make it clear that they think it is the consumers' responsibility to cancel the subscription, a subscription that no one knew about. They also seem to think that consumers must pay return shipping just to get a refund on something they never authorized.
Think about this from an actual human's perspective. You get drunk one night and want to spoil yourself. Perhaps your young daughter, or your grandma with dementia are determined to give a cool gift to their relative with a beard. They put in the info and click buy. But they aren't buying 50 bucks of beard oil. They are buying $750 of beard oil throughout the year, with the only indication being fine print. Is that not a bit evil and greedy? Are we as consumers expected spend hours a week reading all the fine print we encounter, or else we get scammed? Because that is the world that The Beard Club lives in. Where consumers must be hyper-perceptive, or else, they pay the cost.
NI
Nino
DONT BUY FOR THEM THEY WILL GET SUED…
DONT BUY FOR THEM THEY WILL GET SUED FOR THERE FALSE STATEMENT NOT TELLING PEOPLE THEY GET CHARGED EVERY MONTH. ONCE YOU MAKE A PURCHASE THEY WILL CHARGE YOU EVERY MONTH.
TD
Travis D.
This company is a auto scam
Last month I purchased my first box from this company then on the 25th of this month I seen a charge from tgen again, and I was t ok with it beings I didn't click purchase it is a scam and by all accounts it seems like everyone else I see on here is having the same exact problem I contacted the company via email because apparently tly there the only company in the US that doesn't have live customer service they basically Saif they didn't care it was my fault and I'm stuck with there worthless product I would strongly urge anyone that is thinking about using this product to run fast and far I told them I don't want it I would send it back and they said 2 bad sorry not there problem more than likely is a 3rd world company customer service I'd give a -5 star if It would be possible and as far as the company having integrity and standing behind there product they don't way to treat a veteran beard club shame on you
CW
Christopher W.
I would give less stars if possible
I would give less stars if possible. To start off I purchased this item, completely unaware that it was apparently a "Subscription". I received a follow up order in late January and immediately cancelled all future orders but could not find how to return the order I received, I finally found it in the comapny's FAQ's. I sent an email as required and was told that sorry I was 3 days too late. Predatory sales practices, products that don't work, and crappy customer service equals a company that DOES NOT stand behind it's product. So much so that they didn't even want the product back.
DN
Donald N.
bought their super duper trimmer
bought their super duper trimmer, charged once wont recharge Beard club support is mia waste of money
RR
Ryan R.
Lost package
These guys still won’t do anything about my lost package. Terrible company. Just ignoring me and saying they can’t issue me a refund and have no clear timeline of when a package is considered lost. It has been a good 6 weeks since I’ve ordered from them and the package has been lost for 5.
JU
July
SCAM
SCAM! SCAM! SCAM !AWARE OF THEM!!!! They are scamming get you to their auto-subscription. I wasn't able to login for awhile just to find out that I'm subscribed for their product.