The Athletic HQReviews of theathletic.com

I tried a free month. Cancelled before the end of the month but was still charged a full year subscription. I contacted them on the day I was charged and an AI bot told me there is a no refund policy and they would be keeping my $75.00 for a year of access I do not want. Horrible customer service. This site is a scam!

This “newspaper”,is part of the New York Times group which is surprising as that is thought of as a responsible,quality newspaper. One only has to read the reviews on Trustpilot,rated 1:3,to see The Athletic is anything but. They are particularly keen on bombarding potential customers with daily spam emails,which no matter what you do it seems there are impossible to stop.Avoid,is my advice.

This scam operation does not deserve even one star. Decided to try subscribing again after cancelling a few years ago because they promised daily emails and never once sent one. Have sent them three requests over a month letting them know I am properly subscribed but have never received an email from them. They send automated responses every time saying you must use your email address that you signed up with. Of course that is what everyone does. Checked them out for complaints online and found a myriad of articles talking about how much money they are losing and tons of complaints with the BBB and other similar organizations about how non responsive they are. Save your money. It's a shame because their journalists are top notch. Problem is no one can read them because they don't send an email with articles like every other legitimate subscription service. Total scam operation.

I was also auto-renewed at a 80$ per year rate - almost 4x the rate I was previously paying with no notice, receipt or any communication - despite them emailing me EVERY DAY for other issues. Cancelled and was told by AI bot there's no refund or pro-ration on subscription. No means to contact a human. Highly advise not to subscripe and if this happened to you protest through credit card and file complaint with your attorney general.

As below. Charged £60 despite not agreeing to auto renewal. No way to contact them for a refund and no prior notice of renewal.

They're zero tolerance for refunds and have intentionally terrible communication – which means you can't discuss anything. They just hope you'll forget and pay them an annual fee while they boast £1 a month to all new subscribers. Awful customer service and they like it that way

This company cheated me. I signed up for a special and when it ran out they charged my credit card for a full year at 4 times the price! I wrote for a refund and they said I should have read the small print and refused to give me a refund. I'm furious they can get away with this. Any honorable and honest company would refund the money to unsatisfied customers. bmower, Utah

They take payments from your card without any notice whatsoever. When you bury this you receive a generic email outlining their no refunds policy. Shameful practice.