thearmourcase.comReviews of thearmourcase.com

I wish I would have taken the time to search for reviews before purchasing from Armour Case. It took them nearly two weeks to process a $30 cell phone case and shipping has already taken an additional week so far! This company's whole process seems disingenuous and they give you zero heads up that these lead times are the norm! Do yourself a favor and purchase a case somewhere else, in this day and age nobody should have to wait a month to get a run-of-the-mill cell phone case. Listen to all the bad reviews, DO NOT PURCHASE from this company.

No calls returned or answered. No product shipped. No response to requests for product ETA. Final correspondence : Hello Rachelle, As a consumer, I find it frustrating that no call has been answered by your phone number, nor message left returned. Add this to no response to an email requesting an update, and a website that indicates the item has been sitting since the 14th awaiting pick up. This leaves a consumer with a lack of transparency that is unacceptable by today's standards from other similar businesses. I was left with no option but to file a dispute with Bank of America for the charge. I regret not looking at the reviews for your company prior to purchasing. I rarely make this mistake. Sincerely, Suzanne E On Saturday, January 28, 2023 at 06:33:45 AM PST, The Armour Case Support ase.com> wrote: Hi Zuzanne, We sincerely apologize for the delay. Due to the high volume of orders and deliveries this past new year. Some of our partner shipping facilities take holidays during this CNY period. But the shipping is still going but with some delay than normal. Rest assured that it will come to you within this week. Upon checking your order will be handed over to the local USPS in your area. Here are the tracking details for your order: Tracking link: Tracking number:9274890297079253352096 NOTE: If you cannot track it, please give it 3-5 days to update on the website and contact us. Again we truly apologize, we never want you to experience any of this but it did. Thank you for your understanding. Regards, Rachelle The Armour Case Support Team Thearmourcase.com On Sat, Jan 28, 2023 at 2:05 AM> wrote: I have left voice messages and sent emails requesting a call providing me with the expected arrival of my new case which I ordered and paid for on January 11th. I have had no call back, and no email with necessary information. The link you provided to obtain my product ETA is not helpful. Suzanne E On Wednesday, January 11, 2023 at 11:28:54 AM PST, @thearmourcase.com> wrote: Hi Suzanne, This is your first order for our business and it really means a lot to us! Firsts are always special and this one is even more. If you have any questions about your order or suggestions about the experience on the site then please hit reply. We love to get feedback and suggestions from our first-time customers. Looking forward to hearing from you. Thanks Best, The Armour Case, Postal Address: 16192 Coastal Highway, Lewes, DE, US, 19958 Thearmourcase.com

Believe all the bad reviews!!! It's been 3 weeks now with no case, noresponse from customer service. All of the reviews on their web site (all 5 star) look pretty much the same.....from one person. Took my money day one of the order and that's it. SCAM

Terrible company. Their shipping is very slow and delivery even slower. It’s been locked up with no shipping label for 3 weeks. Do not buy from these guys.Terrible customer service.

I purchased a bluetooth nightstand clock. It was supposed to change colors. It arrived in a damaged box, and didn't have an adaptor that was said to be included. I found an adaptor that would work. The clock would only show the color red, and the downloaded app didn't work. When I contacted Armour Case, I was asked to send photos. The photos weren't accepted as not good enough. I was then asked to do more documentation, and send a video showing the clock would not change colors. The customer service person seemed to have a mission to make the customer work to prove the product defective, so a replacement or refund would not be provided. The clock cost $133.00. I threw it in the trash. Avoid Armour Case.

This over priced case is not worth the money. Looked like one that came from wish in China. Phone number that they have listed is not in service and no response from their email address after purchase

Scammers! Sold me a 100 dollar high end luxury case made by burkley. Sent me their box with a cheap knockoff caseme case inside! And the worst part 8s they sent the wrong size /model so it didn't even fit. None of their phones work you can only contact them through email. They asked for pictures to prove my issue. Then they immediately sent via UPS another case and promised it would be the right one. I said no way send me a refund. Sent three more complaints via email and within 3 weeks received refund to my debit card. Do not shop here! Buyer beware.

Case was fine, but just know that there are ZERO returns AND if you want to leave a review on their website letting other customers know this, you have to make an account first. If you just make a purchase as a guest and don’t create an account, it won’t show you’ve made a purchase and they only allow those who have accounts AND have made a purchase to write reviews.