Movers & PackersReviews of the3movingbrothers.com

I would NEVER ever use 3 Brothers again. We paid the broker and after signing the contract noone would answer my calls, voice mails or emails. I was told they would walk us through the whole process and they did not do what they said. I needed a date and time when they were picking up the furniture and they waited until the last minute to let us know….when they got here to our house to deliver the furniture there was one guy that tried to bring all the furniture in all by himself…my husband had to help and the contract specifically said the $ we paid was for the delivery unpacking, putting legs back on the furniture and staging the furniture…well, the poor guy by himself needed my husband….UNBELIEVABLE that this company is still in business…they also charged more than what the contract stated when they showed up to pick up the furniture because the furniture was bigger than what they thought…$400 more than quoted and I refused to pay that so I talked them down to $200… This is a horrible company. For your sake do not use them. I would give them 0 stars if it would let me..

I want to do business with companies who care about their customers and make an effort to make things right when things go wrong. Unfortunately my experience with 3 Brothers is that they neither take steps to make things go right by sending a professional to your house to accurately estimate the volume and using reputable actual movers rather than the low bidder. Nor do they take steps to make things right when they broke and failed to bring back a significant quantity of the things they took out of my house. The arbiter they force you to use exists only to force 3Brothers to meet their minimal legal obligations and the fact that the won’t even do this on their own is really telling.

What a rip-off, the salesman Christian did not list my items correctly on my "estimate", and the movers tried to charge me double because of this. Then they refused to move many items, despite them being on my list, and I had to leave 2grand of items behind, which I could not afford nor could I afford to pay more than I did. What else are you supposed to do on the day you have to move out?! It's like they intentionally set you up to rip you off and put you in a bad position where you have no choice but to use them. I was told almost a month ago that a supervisor would reach out, and now I am still waiting for someone to respond, much less offer any resolution. I keep getting the run-around. This is extremely unprofessional and fraudulent. Now the movers are saying they can't guarantee delivery on the date we agreed to, and further putting me in a bad position. I haven't even seen my items yet, and have a bad feeling the property could be damaged too. This has been nothing but a nightmare, and I would never go through them again

Big thank you to Anthony moving team for packing and delivering my electrical appliances safely. They also helped me install them at the new place and didn't even charge me for it. Cannot be more grateful!

Worst company ever, showed up and immediately before stepping into the home they were already telling me "I will tell you how this goes"............ And right on queue they told me my estimate was not going to be accepted and they upped the price from $2,901 to $7,459 because they charge by the space on the truck. As a former Ops Manager for a moving company that is BS, local moves are by the hour not the space, not to mention he flat out lied when I asked ok what can you take for the estimate/quote and he pointed at a few things on the first floor. Showed up in a Ryder Rental truck and no uniforms, just run away. DO NOT FALL FOR THIS SCAM COMPANY!!!!!!

I’ve used this company for two moves now and they never disappoint. They recently helped me move my shop and it was stress-free. The team arrived on time and worked efficiently. They packed up all my inventory and supplies with care and organization. They used crates and bins to store my clothes, shoes, and accessories. They also used bubble wrap and tape to pack my jewelry, watches, and sunglasses. They even helped me move my large refrigeration units. They used a forklift and a pallet jack to move them safely and securely. They also padded and wrapped them to prevent any scratches or dents.

Communication helps to make a successful business. The name, Three Brothers Moving and Storage is misleading. They do neither moving nor storage. Without telling you, the client, they farm out your move to other moving companies. When you talk to their account specialist, they become your buddy. "You are retired military. I am too. We'll give you two months of free storage and then it will be $340 a month thereafter. What are we moving?" So, we tell him, furniture, boxes and totes and we will need some packing. "How much furniture, like what?" We tell him, to the best of our ability. We are't movers and we told him again, we needed help packing. " That will be approximately $5400." When Ryder Relocation movers came at 1:00pm. They asked what are we taking. They were shocked when we told them "everything". "Three Brothers told us this was just a pick up. They didn't tell us there would be packing. We didn't bring any supplies. We have to go get it." At 3pm they were packing. They were fantastic, amazing, terrific. At 2:15am the truck was loaded. We were handed the bill of lading, $9400. The worst part was yet to come. "We will give you one month of free storage after that it's $3,000 a month. We don't have the capability for long term storage." In essence, Three Brothers doesn't communicate with their client nor the mover they selected. Knowing we were storing our household goods for several months, why would they delegate our move to a company who doesn't have the facilities? We can't get answers to our questions. June 28th 2024–Three Brothers Moving and Storage. The saga continues and it's epic. Our furniture was picked up by Ryder Relocation on May 29th or 2:15 am on May 30th. The mover told us that Ryder Relocation didn't have the facilities to store our household goods for more than a month. If they stored it any longer it would be $3000 a month. That's a far cry from $340 per month quoted by Three Brothers. June 14th we called Three Brothers to tell them to deliver our household goods to our new storage unit. Every phone call thereafter, and there were many, many phone calls, their answer was, "we will call you." Ryder Relocation was the same. "We will call you." Then our question became, "do you know where our stuff is?". Ryder's answer, "We'll look into it and call you back." No phone calls. We explained that we are 6 hours away from our storage unit. We need 24 hours notice so we can be there. Between Three Brothers and Ryder Relocation, no one could tell us where our belongings were. June 21st, we received. a phone call. "Your household goods are loaded on the truck and could be there Friday (the same day as the phone call), Saturday or Sunday. it was too late for Friday. We rushed back to Winston Salem on Saturday. No truck. Sunday, no truck. Monday, no truck. We drove back six hours. Tuesday, we called Ryder and Three Brothers to let them know we were taking legal steps. Wednesday morning we received a call from Ryder at 8 am. "We can deliver between 10-12 today." Our response was, "We are six hours away.". We agreed on Thursday, June 27th, between 10 -12. We drove back down. We sat in the parking lot where our storage unit was located by 8:30. We didn't want to miss the just in case they were early. We received a phone call."They are running late and will be there around 1:30. Do you have the postal money orders for the balance? " Yes! Finally, the truck pulls up. It's not Ryder Relocation, but it is our stuff. The driver counts the number of footsteps from the truck to our storage unit. " It's more than 70 steps. It will be another $150." Next was the postal money orders. He told us where to sign. "You signed in the wrong place. I have to send a picture to my boss. He said to get new ones." We go to the closest Post Office who said they were fine. The conclusion: We got our household goods. We don't know who delivered our items because they were a contract carrier that Ryder Relocation hired. We don’t know the condition our household goods are in. Moral of this nightmare is DON'T HIRE THREE BROTHERS MOVING AND STORAGE.

I would give them a zero if I could. Moved me on a Sunday and said they needed a cashiers check or cash. They did not share this before and banks are closed on Sunday. Zelle would not cover the cost because once they arrived they almost doubled my original estimate. Very unprofessional and rude. Buyer beware. Do not use this company!