The ShardReviews of the-shard.com

Went and they said they closing one hour early. Got ticket and drink but drink didn’t exist. Good view but that’s about it as again it closed early and no drinks. Paid good money for it but so much for that.. even got the insurance thing but honestly too much effort and after the experience I had, just gonna leave it. View and that’s it. It’s cramped and a lot of people with very very limited places to sit. So from my experience- the view is the only reason to go

Paid for a deluxe ticket for my 30th. No queues, so that was a rip off. Champagne was unpleasant - i ordered a lemonade to make it palatable. No photographer was seen during our entire visit. Only photos taken were with the green screen and these are absolutely hideous by the way. Complained via email to be told tickets are non-refundable. So they’ve take money on the premise of professional photos being taken but not provided the photographer to actually fulfil that. But they’re non-refundable - so i’ve been mis-sold the deluxe ticket. Waste of money. The view is nice but the whole experience is over done for tourists and not people that actually want to enjoy themselves. So if you want to have 1,000 selfies to post to your 3 followers on instagram, this is the place for you. If you want to see 20 people that hate their jobs and can’t crack a smile, then you’ll love it here. If you want these 20 people to rush you up to the top and make you feel you can’t take a minute to go toilet, or enjoy the views from floor 68, then this is the place for you.

Great restaurants but the most appalling security girl downstairs called "Miriam" wouldn't let my 84 year old Mother wait in the warm foyer for a few minutes for the taxi (on a freezing November night!!!???) and then actually shoved her in the revolving door after being extraordinarily rude - how is the girl still employed - after spending £1000 on dinner!!!!? Surely she should be fired - what a dreadful young girl!!!!!

Rude staff at the security check point.. an Asian woman at the security point saw me taking a selfie, she was going through my photos (and phone) saying I took videos and I should delete it. I told this silly girl I don’t have videos on my phone and she insisted saying I did have them, she became rude and mannerless when she found nothing.. she should go do a training on how to approach a customer👎🏾👎🏾👎🏾

We booked to go to the shard for afternoon tea We was taken to the lounge area as we were a little early so we was happy to have a drink. It was very hot in the shard no air. Our table was booked for 3-15 got to the table 3-30 The lady took us over and said you have a beautiful table all done for you we thought great how kind When we went over to our table near the window we was put on a very very low table and very small chairs it was a disaster my husband is 6 foot tall it was so low he was leaning over all the time eating his food he suffers with a back injury so the afternoon tea for him was a struggle to sit and eat. We sat at the table one chipped plate my husband told them they got another plate with out the theme on it a white plain plate the afternoon tea was about the theme and the enjoyment the table was so so small Plates, cups, was pushed together table far to small and very very low no where to put your coats so mine went on the floor which I thought was really bad We ordered hot chocolate and a coffee these did not come we had to ask for the drinks after quite a wait The afternoon tea came it was so very hot in the shard no air very hot this worried me due to covid The afternoon tea was very disorganised no variety of cakes to choose from 2 of same of everything, It was totally a complete let down this was a gift for my husband there was not that much to choose from it was all the same for cakes not a mixture it was an awful afternoon. What I paid was certainly not worth the money. I would not recommend afternoon tea at the shard I went there with intention to buy gifts for afternoon tea as Christmas gifts The Shard should offer people back if they do not do afternoon tea properly for people who pay the reviews are quite bad really

After taking 2 payments and sending many emails and not delivering on a promise of a refund of £89. We are left out of pocket. Be careful where you spend your cash

Absolute ripoff! ….We booked a deluxe experience for £150….. All we got was digital photos with an ultra fake looking green screen not with the view/ really bad quality (not even a physical one), drinks and shoved in a bar like cattle with nowhere to sit and bar staff weren’t engaging whatsoever - NEVER AGAIN AND PLEASE DONT WASTE YOUR MONEY!

After their personal been rude and take a laugh on you, they will investigate and put the fault on yourself , saying you was abusive just because you told them to check the laws before they talk. Absolutely awful, alot of racism and they absolutely liars!