The ShardReviews of the-shard.com

I booked tickets and received confirmation but it stated the transaction was not successful so I rang customer services to check and was assured I had not booked and my money had not been taken. A day later I re booked to find my money was taken twice! Took me over a week to receive refund which was taken from me by the shards glitch on system ! so technically they stole from me and I had to wait on refund through no fault of my own! Tainted my opinion before I’ve visited and I would prefer not to go now if it was only easy to get a refund, which it is unfortunately not! Disgusted by it.

Poor food, unbalanced and poorly thought out menu and dishes. For example the bread doesn’t go with the food - far too sweet brioche with savoury. Meals that you don’t feel good after eating, food is too sweet, poor service, no paper menu so you spend ages staring at the phone and navigating the poor and overly complicated website. expensive cannot recommend this place for the food or the cocktails - they are £19 (about £23 with service) I am a very occasional drinker and after drinking a cocktail containing 3 types of spirit I felt nothing I always feel the effects of alcohol, even half a glass of wine but not with the shard cocktail. Just go there for a coffee - that was good and enjoy the spectacular view.

Impossible to get hold of anyone on reservations to cancel our reservation due to being involved in a collision, rang a hour after was told to email, been emailing still awaiting £50 refund!

Please read,I don't normally write reviews . I should have in this case but I feel the need to, as so many others have before us. Apart from the stunning views over London Aqua Shard, the service and food and drink were absolutely terrible.Yes! All 3, which is shocking for a 'high end restaurant' in the middle of London. It started with pleasantries at security on the way in (which is understandable ) We were then told we have a special table with a 'view' ha ha ha!!!! lt looks like we weren't the only ones with a view!! Anyway, we ordered our food which was 3 mains, 2 starters as a meal, a bottle of water and 2 cocktails. Sorry, the 2 cocktails should be described as a glass of ice cubes as each contained at least 6/8 cubes and an inch of alcohol. I think you get my my point for £18 - total rip off. We asked the waiter to come over and explain why the cocktail tumbler!!! was half full. He called the manager over who said 'It's our signature cocktail and thats how it is.' RIDICULOUS!! What a total joke. One of our group asked if he could have two starters only to be told by the waiter 'Sorry!! You can't have two starters. You have to have a main.' At this point we had ordered three dishes which came to £150 and were told that he couldn't order two starters. There was nothing on the website to say that you had to have a main. How ridiculous!!! I could carry on explaining how everything was a joke and a rip off. If anyone asks me if they want to go to the Shard to eat I will tell them to eat before you go and be prepared to be ripped off. In short - choose another way to see the views of London. The manager has since been extremely unhelpful and rude.

Went today with pre-booked tickets. Still queued for nearly 55 minutes. Have just had a hip replacement and find it difficult to stand for extended periods, nowhere to sit and when I asked about only option I was told it was reserved. Unless you like standing around for hours don’t bother!

Misleading and deceiving. We booked a table at bar 31 thinking it was on the 31st floor as the photos showed a view from high. When we arrived we were showed to a table on the ground floor, this is so deceiving and a con. We left straight away and the manager explained this happens all the time.

We went to the shard on 24th queued for 30 minutes to get in not a problem security check impressed we get to the lowest viewing floor it was packed my husband went to the bar to get our champagne we paid for bar closed.we were then approached by security asked to start making our way down as they were closing at 7pm what a rip off wasn't even allowed to use the Toilets before we queued to make our way down what a rip off the customer service is the worst doesn't hurt for your staff to smile everyone complaining but they just wanted get everyone out Arrived at 5.55pm was out by 6.50 quiet expensive just to queue for an hour

Disappointed and over priced. 1. To be greeted by a large man stood with his hands in his pockets on entering, arms folded on leaving - not at all a good look, and not even a smile or a 'Hello' or 'Goodbye' 2. Sat at a table in practical darkness - told we would get a candle if they had one. Didn’t appear. Asked to move where I could actually see what I was eating. 3. One of the most unimaginative menus ever. Not enough choice and overpriced 4. Service was mediocre - dinner was the same. Never asked if everything was ok. service was slow, drinks took forever 5. I asked for the service charge to be removed - and no one enquired as to why 6. Would not return for dinner or recommend. 7. Would recommend the view - as this you didnt have anything to do with 8. No one on the desk to say goodbye and ask how are evening had been, literally just walked out without anyone around - extremely poor 9. Charged for 4 bread & £4 each. Only 1 had bread as there was only 2 of us, 1 was gluten free, charged extra for that as well - refund required 10. Emailed all this - no reply You have the option to rectify.