The ShardReviews of the-shard.com

Totally agree about the "dress code". Majority of people in very casual attire. The views are amazing but the food and drink prices for this "experience" are astronomic. Cajoled into buying champagne by the glass which works out at about 6 times the retail price. £52 for a miniscule portion of what was supposed to be Dover sole with inedible broad beans and girolles and no monksbeard as per the menu. What a rip off.

I went to the shard for my partners birthday on the 21st of July and it was a nice atmosphere ie music and views but the food was really bad I was at the oblix east the prawns were off with a bad smell the salmon was flavourless my partner was so upset I left a review and the restaurant manager Robert cappadona side he was going to give me a call this never happened after going back and forth via email with him my advice to everyone is don’t waste your hard working money going to the shard the stuff are rude and and management do not stick to what they say I’m very disappointed as many people I no have side the same thing Ramel Allen

Dress code? What a joke in a place like this,

Very disappointed in the aqua restaurant. We were over charge for drinks we never had. The food was not good at all. My steak was covered in way to much salt, the Service was extremely poor. What should of been a family special day out was ruined and very expensive for such a poor service.reservation number 7T6BC9FR

We booked and paid for vouchers for the tasting and wine pairing menu as a birthday present to ourselves last October. 6 months on we’re still being told that there isn’t a tasting menu in place in book a date for. The call handlers who take our calls have no idea when we’ll be able to book for. It’s outrageous that they take your money and a lot of it and don’t offer what they’re promoting

Booked lunch with the friends at Hutong on Saturday. Were seated facing the other side of London with no attractions visible and there was no option to choose where you wanted to be seated. The service was poor, the waitress could not even answer our questions about the menu, which made our experience very miserable. The bill came with £35 service charge for literally no service. Ridiculous. The food was very pricey which I would have no issue with if we would at least enjoy it. However, we all felt very heavy after eating at Hutong, ended up with heartburn, feeling that we overate some oily food. My crab was just disgusting - oversalted and extra spicy, plus very oily. I will never visit this place again, as it’s a complete rip off for such a tasteless oily food that leaves you sick.

Not impressed at all and will be writing direct. My partner booked as a birthday surprise for me. He booked a table with a view and what he thought was a champagne MEAL at Gong. At the time he booked and still, you cannot access rhe food menu. On arrival, we were told to scan a barcode for the menu. We were seated at a small table, around the size of a small lamp table. The area very small with another small table right next to you.No privacy to talk at all. We looked at the menu which stated hot and cold platter. We wrongly assumed we would get to pick something from it. We were served a small cocktail, then champagne. The platters arrived. Miniscule pieces. 3 tempura prawns, 3 sushi, 3 geyoza. Small slither of smoked salmon and one of tuna between two people. Not a meal at all. Then " dessert" 5 melon ball sized ice cream flavours. Then we were told no much time left and had to leave! Appalling for the price charged. Wouldn't go again nor recommend. I felt bad he'd paid so much for so little. 1 star for the experience. We then had to pay again for a view from top. I feel of you have already paid to eat etc, viewing should be free from whatever floor.

Went to aqua shard for afternoon tea for a special event. Service and food both awful. Overpriced and much better elsewhere in London (sky garden for example). No response to complaints. Wouldn't go again.