The ShardReviews of the-shard.com

Save your money - you pay £70 for a “brunch” that gave you a piece of belly pork the size of a slice of cake and not a single other thing on your plate. Charged for water that they push for you to have and was declined. Having to chase up 3 times a round of drinks - go anywhere else for better service than that they put 15% on the bill for!! Views are amazing though and surroundings nice but £500 for what should cost £60 - not worth the money!!

Went to the Shard for afternoon tea as a special treat for my wife. The surroundings and ambience were what you would expect from such a prestigious venue. The service was reasonable. But the food when it came was very average, a few finger sandwiches which were poor (I've had far better sandwiches from Asda). There was a very small bread roll with Ratatouille in it (disgusting), a few small sweet things which were ok. But for £163 for two people, I think it was vastly overpriced!!

3 hours of my life I'm not going to get back. Not to mention the wasted £32. The whole place is shrouded in glass, which is a bit dirty, so you're not going to get a decent photo. They could open it up to the outside but have chosen not too. If you try and book over the internet and that doesn't work don't phone them. The phone call will cost you around £12. Well, that's how much my phone call was. Utterly over priced in every sense. I'm only glad I didn't buy a drink....

Where do I start you will walk away disappointed food was poor and for the prices! Service was rushed and rude never again

Under whelming. Lovely views and meal was okay, but nothing special. We had brunch in the Aqua restaurant. I treated myself to the 3 courses with the wine pairing. Firstly there’s only two wines, none for the dessert, the portions are small and served a while after the plates arrived. You get charged extra for bread and there’s a surcharge for the steak which is not stated on the menu. It’s quite a rushed experience, as soon as one plate is removed it’s minutes before the next course arrives, could do with longer between courses and more variety. I don’t consider a roast fine dinning. Oh and hair in my friends food.

Ok for a one-off special occasion, if you've never been before, or are a tourist. I doubt there is much repeat business. The security and lift ushers on the ground floor are just enough to to inconvenient, and rude, yet slack enough to be useless and does not make a pleasant start. The restaurant itself is massively overpriced and pretentious! I literally laughed out loud at my starter, it was so small. The food was, however, quite nice. (What there was of it). I was shocked to see that my potatoes were cooked and served with peanuts, with no mention of this, either on the menu or verbally. Thankfully, I'm not allergic, but many are. Wine is even more overpriced, for what they are. I am happy to spend big, if it's reasonable value, but this isn't. Ok view, but the Aqua restaurant is only on the 31st floor. We requested a window table when booking, three months in advance, but this was not available on the day. Very slow service. The staff were polite and friendly enough, but they can't have been stressed, given the restaurant was not even 10% full, even though the week before Xmas (Covid, or the prices?) Instead, the staff were busy with aligning empty tables and place settings, using a tape, to the millimetre. What a laugh! Completely pointless!

No reply to complaint sent 3 times ! Extremely disappointed this year after having such a magical experience at Mary Poppins Afternoon Tea. Seriously questioning weather we will return!

The queues were excessive an hour and a half. View was fine but prices excessive for drinks (more queues) not an experience I'd be in a hurry to repeat.