The ShardReviews of the-shard.com

Aqua shard last night was terrible,the food poor. Very noisy you couldn't hear yourself speak.Also very dark seriously you struggled to see your food.My wife spent 30 mins with her finger in her ear. The manager said he would take some off the bill this turned out to be the exact amount of the service charge, which I quickly told them to remove. My advice stay away there are plenty more places in London better than this place.

Visited the AquaShard restaurant yesterday. Have to say that I was so disappointed. The food was shocking. Very poor quality - my main meal was dry, over cooked, hard, tasteless roast potatoes & chicken (Harissa Cornfed Spatchcock). Should have included mustard coleslaw but NOT on plate! The starter and dessert were below average and not justifying the meal price. If you want quality food go elsewhere!

Started queuing at the time we were told. Still had to wait for about 30 mins. Eventually were ushered straight to the top via lifts/steps then it was announced we had to leave at 4pm due to a charity event. This meant we had about 35 mins viewing time. No mention of a charity event when booking. So a meal we had planned didn’t happen. Total waste of money. Even after complaining it was a waste of time.

We had afternoon tea at Aqua Shard! I would recommend you save your money and go the Ritz for a bettter experience. It was almost at £600 for 6 of us. The place was run down the furniture tired and dirty and the staff appalling. The service was dire. Avoid the Shard and have better experience somewhere else.

Went with my GF ,was really looking forward to it as soon as we got to the desk were immediately pressured into buying champagne for £12 per glass however we don't really drink so politely declined the receptionist told us that's fine but said our tickets werent valid and she couldn't (wouldnt) help us to which I asked to speak to a manager who said the same only to find out by a kind American woman we only needed to download an app to convert the QR code to validate them.Possibly one of the worst customer service experiences I've ever had.

I've been recently at Aqua and an old sommelier man dropped a bottle of wine on our shoes, never apologised, and could not speak English. I find it very negligent of the sommelier team to hire such people and remind them that to get a customer-facing job the applicant must have a UK GCSE or IELTS with a 7.5 score. The receptionist Jasmine told us his name is Salvatore Scalas, try to avoid him if you have to visit this venue as he is a disaster serving and stinks of mould asparagus. Rose W.

We waited 55 minutes and nobody served us. The afternoon Tea was disgusting Our table was disgusting. Dirty was not clean lots of food breadcrumbs on the table When I complain for the service The arrogant RUDE manager told me we are busy There is nothing I can do and he laughed at me Stay away from this place is completely ripped off. They do not have any manners or Customer Service skill at all. MacDonald is 100% better than this disgusting place. It’s a very shame and sad place to go. The view is brilliant but unfortunately the service is third class rip off our sandwiches was extremely soggy disgusting scone was very cold hard like a stone when I complain The rude manager laughed at us again and he told us that’s what it is What’s in your table. We waited 55 minutes to get served. I have to get up three times for service. This place is Worse than street food of philippine in advance near the window and they refuse to give us. They were a few empty tables we are Asian maybe because of the colour it sounds like it was racist. They totally ignored us and they were too busy serving other British people. Shame on them shame shame shame. Disgusting🤮🤮

husband ,and grandson for his birthday Never again it’s a rip off it’s so dark !! in there you can’t see the menu or what you are eating you had to use your phone torch to see anything on the menu the food was rubbish and the portions would not feed a mouse only three of us had a starter my grandson had four small rolls with butter and that was £12.00 my starter was cured mackerel which I left and the waiter knocked it of the bill without me saying anything my daughter had Burrata cheese my husband didn’t have one he was still in shock for paying £9:50 for 1/2 of pint of pale ale my husband had what was lamb loin which cost £49.00 he use to be a butcher and swears it was a fillet me and my grandson had the beef fillet £59.00 each which was tough as old boots and we both had it cooked differently my daughter had the butter lobster £58.00 that was a pasta dish we both had a glass of wine with a couple of mouthfuls each that was £32 for the two and we had three desserts which was fine the view is lovely what you can see of it they tend to put tables with couples close to the windows two people don’t spend as much as four so very unfair the staff where very good especially are waiter can’t remember what his name was but he is wasted working in the Aqua shard he could do so much better I no it’s not mcDonalds but for the money we spent I expected better food our bill was 424.99 the food was £369.50 the rest was service charge which I didn’t notice till we paid save your money and go somewhere else