The Open BoxReviews of the-open-box.com

Excellent service, would order from them again in a heartbeat. Very quick shipping and great prices. Corey was an awesome help and I received everything as promised.

Bought a tablet, it takes the best photos of my guinea pigs! Customer service was polite and quick.

Within minutes of posting my previous negative review, I received an e-mail from Cory who is the Customer Service Manager. He apologized profusely and promised to send my refund check the next day. I received it 3 days later. I am very happy that this issue was resolved. Although I am giving only 4 stars because of the issue I had, I would order from this company again. Cory is one of the few people in the country who knows the definition of great customer service.

I found The Open Box during a google search for a 3rd generation Kindle Fire HDX. I called to be sure of the return policy and other details as this was the first time I was buying "used" online no less. I was a bit nervous of getting "scammed". My first impression of this company was wonderful, expecting an automated line, I was pleasantly surprised with an actual human being. Not only did this person help answer my questions, he personally handled the transaction from beginning to end. His name is Cory and what a wonderful experience I've had. I received the Kindle Fire and unfortunately there was a defect one could only observe after the device had been on for an hour or so. I called Cory...not a problem. There was a delay on the refund of the purchase, at this point I was VERY NERVOUS I had gotten had. But no, Cory looked up my account and did see the refund had not gone through and immediately re-posted the refund. I can't sing enough praises about this outfit. True Integrity. I will definitely be a future customer and will recommend them to all my friends!

I would like to leave a quick review of Open Box. One word Excellent!! I recently purchased an IPod from Open Box and it was at my door super fast. I dealt with employee Corey and his customer service was superior. I will definitely purchase items in the future and encourage anyone thinking about buying from Open Box to do so!

Shipping was faster than expected and we saved a bundle. Super happy. Will use again.

I bought a computer from The Open Box and when it arrived it was a used mess. It was not refurbished, it was just well used. I contacted the representative immediately and told him the computer was not what I expected. He agreed to refund my money if I would ship it back. It cost me about $40 to ship it back (shipping and insurance.) But he did refund my money and for that I think they did a good job. I would give the biz more stars if I was informed before the purchase that this was not in any way a refurbished computer.

The dash cam I ordered didn't work, but they let me return it for another one and it took less time than I thought it would. The lady on the phone was very apologetic and took care of me.