The CitizenryReviews of the-citizenry.com

Normally don't take the time to review but wanted to share my recent experience. I was on the hunt for king size percale sheets and had a very specific wish list. It included color, side labels/tag, long strand, GOTS organic, affordability and fair trade. After a day of online searching The Citizenery was the only source I could find and I placed my order. THEN I came to trust pilot and was overwhelmed by the number of bad reviews. I held my breath anticipating that I would not receive my order or would experience terrible customer service. Instead, I received a tracking number within 24 hours and my purchase within days. Unfortunately, my order was missing the extra set of pillow cases I had ordered with the sheet set. I emailed the company on a Saturday and was not expecting a response for at least a few business days. Instead I received a same day response and the cases are on their way. No hassle! The sheets themselves are lovely. I love the blush color and the detailing. An added bonus to the features on my wish list is that the cases have a beautiful stitching detail AND an envelope closure which I had not noticed on the website. Ordering more!

I just received another Mercado round basket to hold a floor plant. The basket quality is excellent and color is consistent with previous ordered Mercado baskets. I especially like leather handles on Mercado baskets.

I ordered one set of the linen sheets and liked them so much I ordered a second set. They're super substantial (fair warning - the first wash will fill your lint catcher!) and I'm guessing will not get the holes my old linen sheets got within like two years of purchase. Great colors, great texture, spectacular sheets!

I was looking for something exactly like that and this looks gorgeous in my entryway

The quality of the Citizenry Stonewashed Linen Bed Bundle is truly exceptional. The linen feels incredibly soft and comfortable right after purchase, and it only gets better with each wash. The craftsmanship is evident, and I appreciate the natural, relaxed aesthetic it adds to my bedroom. Overall, it's a premium bedding set that combines durability, comfort, and style. I highly recommend it to anyone looking for luxurious and soft linen bedding. We also love the espresso color.

I think the quality and aesthetics of the products are great. And so is the customer service. Viet and Maggie are amazing. Knowledgeable, responsive, and incredibly helpful. A fantastic store with fantastic products and service!

I had bought a very expensive hand made wall hanging and kept it boxed for a few months while we redid our room. When we took it out of the box one the slipped off a hanging rod and were absolutely unable to fix it, the material was shredding. We tried everything. I wrote the citizenry with photos of the problem and a complete explanation. First they gave me some advice on how to fix it and when that didn’t work, they probably gave me a shipping label to ship the item back and shipped me a new one. Considering this is a handmade item. I really appreciated the customer service.

07/16/2020 Update on the below review - I received a follow-up email from The Citizenry Customer Experience Manager, Leslie, who addressed my questions and clarified that product reviews are processed in batches, which is why my review hasn't appeared yet. Leslie also issued a gift voucher for the sheets and apologized for my experience. This was a satisfactory resolution and has renewed my trust in the company. Original review: I purchased the graphite stripe stonewashed linen sheet set from The Citizenry on November 26th 2018 (order #45452) and began using the sheets when I returned home to Canada at the beginning of 2020 after having spent a year working abroad. A few weeks ago I started to notice large amounts of pilling on the sheets and shortly afterwards I woke up to find a 10" tear in the middle of the fitted sheet. Upon further inspection I could see that a large area, around 30" in diameter, had worn down to near threads which had caused the linen to tear. I was disappointed to say the least as the sheets had cost me over $300 CAD and a 13 hr drive to the US border to pick them up. I contacted The Citizenry by email and asked if they could recommend a way to repair the sheets and whether they've had any other customers experience the same issue. Candice replied only to notify me that the sheets are outside of their return window and neglected to answer any of my questions. I replied back to clarify that I was not looking for a refund but for guidance on how to repair the sheets so I could use them for longer than 5 months. When I didn't receive a reply from Candice, I decided to review the sheets on The Citizenry website. When submitting my review I received an automatic response informing me that the company would review my submission. A week passed and my review had not been posted to their website, which prompted me to look at other reviews of their products. At that point, I wasn't surprised to see that reviews lower than 4-stars were not published. Now knowing that The Citizenry is hiding honest customer reviews of the products they sell has caused them to lose all credibility in my mind. I would not have spent my money or time on sheets if I hadn't been led to believe they were of high-quality and would last longer than a few months. I ended up buying some linen material and sewing a large patch onto the sheet to try extend its life, but I still feel duped by this company. Given that I know now they're hiding reviews on their website and they're not registered with the BBB, sharing my experience on Trustpilot seemed to be the only option to inform others and hopefully help them avoid a similar situation.