The CitizenryReviews of the-citizenry.com

I placed an order on 2/17. Have received no shipping or tracking, the phone number listed refers to emailing them which I have and no response — tried several times. Assuming they are not legitimate. And scam company. ‘Will have Cc dispute charges. Grrrr They asked for me to provide more information which I did and have still not received shipping or tracking confirmation. 3/20

I cancelled the order after 5 months because it was never shipped to me, even though I ordered items that were in stock, I will never order from you again and I would never recommend you.

I made in order in December and it arrived incomplete, one of the items was missing. I tried to contact their support line that doesn't work and emailed them several times with no response. I literally have no way of resolving the problem. I posted a comment here before and someone replied suggesting they would contact me, but even that never happened! This is my order number, 470415. I have no way of replying to your reply so I am not sure how you are "reaching out for more information".

I ordered a tapestry piece on December 8 & it said it would ship early January. It’s now February 2! I emailed them on January 5 to get an update on my order. Surprisingly they responded on January 8 saying: “Thanks so much for your note, and we're truly sorry for the delay. We see that the Amala Jute Wall Hanging was originally scheduled to ship in early January, but due to a delay in our restock, we were not able to fulfill them right away. The restock is still in transit and is expected to arrive at our warehouse next week, provided there are no additional delays due to the recent holiday, with orders shipping in late January to early February.” I then asked them once they received the item if they can expedite the order since it was originally supposed to ship out early January and they said they can’t since they work with a third-party that ships automatically from them. I then decided to email them on January 16 just to see if they had a better ETA & then got this response two days later: “Thank you for your note! I checked the latest update from our team, and the restock is still in inland transit to our warehouse. It is currently expected to arrive within the week of the 25th, assuming there are no delays with transport. Once checked in, we anticipate shipping within 1–2 weeks, so delivery may be around early to mid-February. We apologize for the inconsistent timing and want to assure you that we’re working to ship your order as quickly as possible. You’ll receive a separate notification once your package is on its way.” I then told them how unfortunate the situation is because the date continues to change and be pushed out further. Then on January 23 I took a screenshot where it said that the specific item would ship in 6-9 days. They also told me in a previous email that their ETA is accurate. If it was then 1. I would have already gotten my piece and 2. If I would have ordered the same exact piece on January 23 I supposedly would have received it by now. We went back a few more times but at this point I have emailed them another three times and I still have not heard back from them. I told them that now I am questioning that they are a legit business.

I ordered 2 different products, neither of which were delivered on time. One was delayed 2 months which I only found out after reaching out to customer service. The French linen bedsheets I ordered were more than double the cost of my previous set of sheets and they developed a hole in them after only 1 month of use. I still do not have my comforter that I ordered in November and it is now February. No one has reached out with an update. Pretty sad experience overall I would not recommend purchasing from this company.

I still don’t have my item. I went into your store in Soho and ordered it with an associate on 12/19.I was told I should get delivery on 1/5. Then I received an email the next day from you saying I had to reorder the item for some reason. I did that and now I still don’t have the item!

I highly recommend avoiding this company. They are basically fraudulent, they say something will ship, take your money, and it never ships. In response to the reply to my review-I am asking for an immediate refund.

Ordered a mirror from them in mid November with their website stating that it was in stock and would be delivered before Christmas. Fast forward to January 20th and nothing. I contacted customer support via email and the first time they said it would ship mid December, then late December. They do not send updates, the only way to talk to someone is through their customer support email and the information they've given me has not been accurate. I was then told on January 11th and they said the mirror is in their warehouse, but no shipping date or any information on the item. Still nothing about the delivery date or anything. This wouldn't be a problem if they were upfront about timelines and proactive about delays but giving zero information until you email customer support and then giving fake timelines makes things different. If you're thinking about ordering from them do so months before you actually want to use the item.