The CitizenryArtisanal home decor with a soul and story, all Fair Trade guaranteed.
The Citizenry (the-citizenry.com) has 256 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 64 reviews with 5 stars · Clear filters
Toni C.
Amazing products, love these linen sheets and quilt. Long time customer and won’t sleep in any other sheets!
Response from The CitizenryOct 9, 2025
Hi Toni, We’re so happy to hear how much you love your linen sheets and quilt! It means the world to know you’ve been with us for so long and continue to enjoy our products night after night. Thank you for being part of the Citizenry family!
wduran
After being concerned about the shipping delay which was longer than the original estimate, I was worried about what kind of quality I could expect; however, after several updates from the customer service rep Haryl R, who was helpful, honest, and professional throughout my ordeal, I’m more than satisfied with my experience. It also helps that the linen sheets I ordered are so soft and gorgeous.Big thanks to Haryl for turning a somewhat concerning experience into a positive one.
Response from The CitizenryOct 2, 2025
Hi Whitney, We’re so happy to hear that Haryl was able to turn things around for you and provide such thoughtful support along the way! Delays can be frustrating, but it’s wonderful to know that the frequent updates and personalized care made your experience a positive one. We also love that your new sheets are living up to the comfort and beauty you hoped for. Enjoy!
Laura
It was a pleasure browsing the store on Crosby St in SoHo. When I found a bowl I loved, the associate brought the bowls in stock out so I could compare the natural stone markings. I was able to purchase the bowl that I liked most. I appreciated that the associate let me do this.
Response from The CitizenrySep 2, 2025
Hi Laura, We’re so glad that you enjoyed your visit to our Crosby Street store! It’s great to hear that our associate took the extra time to show you different options so you could choose the perfect bowl. Thank you for sharing your experience, and we hope you enjoy your new piece for years to come!
Andrianna
in and out. no waiting
Response from The CitizenrySep 2, 2025
Hi Andrianna, We're so glad to hear your visit was quick and easy! Thanks for sharing your experience and the five stars. We appreciate it!
Mary Beth C.
Called the SoHo store in NYC regarding bath towels, and Viet was so helpful. This is the third time ordering from The Citizenry and always the experience is wonderful whether it is online, in-store, or phone! The quality of their products is exemplary.
Response from The CitizenryAug 27, 2025
Hi Mary Beth, Thank you for sharing such kind words about your experience! It’s wonderful to hear that Viet was so helpful during your call, and that every interaction left such a positive impression. We’re thrilled you’ve returned to us multiple times, and it means so much to know that the quality of our products and service continues to earn your trust. We look forward to helping with your next Citizenry find!
B G.
You have the best selection! Your sales are always a nice surprise. Love the quality, and great shipping.
Response from The CitizenryAug 12, 2025
Thank you so much for your kind words! We’re thrilled to hear you’re loving our selection and the quality. We truly appreciate your support and can’t wait to help you find more pieces you love. Warmly, The Citizenry Team
Jeannette P.
Costumer service is Great!
Response from The CitizenryAug 7, 2025
Hi Jeannette, Thank you so much for taking the time to share this feedback. We are thrilled you had a great experience with our team! Warmly, The Citizenry Team
riff
The website & checkout process is seamless! The delivery to Canada was fast & wonderfully pain-free 😊 Needless to say, the linen sheets are a dream! Beautiful quality, generously sized. Look up the health benefits of sleeping in linen. Sheet sets of the quality that the Citizenry has are well worth the investment!
Response from The CitizenryJul 15, 2025
Thank you so much for the kind words - we’re thrilled to hear the experience, from checkout to delivery, was smooth and easy. And we couldn’t agree more about the linen, it’s one of those simple luxuries that only gets better with time. So glad it’s been a dream fit. Warmly, The Citizenry Team
