The CitizenryReviews of the-citizenry.com

Response from The CitizenryMay 5, 2026

Hi Bryan, Thank you for sharing your feedback. We’re sorry for the confusion here. Our records show that the shipping label was created on 4/29, and your order is officially in transit as of today, 5/5. You should receive an email with tracking details shortly, if you haven’t already! If you’re still not seeing that update, please reach out to us at [email protected], and our team will be happy to help.

Response from The CitizenryMay 5, 2026

Hi there, Thank you for sharing your experience. We’re very sorry for the disappointment this situation has caused, especially after waiting months for an order that ultimately could not be fulfilled. It looks like the item you ordered is no longer being manufactured due to a change in production, and we understand how frustrating it must have been to see it still appearing on the site afterward. Your feedback has been shared internally to help us improve how product availability and discontinued items are communicated, and we appreciate you bringing this to our attention. While we weren’t able to fulfill this order, we’re still grateful you considered us for your home. We’d love the opportunity to provide a better experience and earn back your trust if you choose to shop with us again in the future!

Response from The CitizenryMay 1, 2026

Thanks for sharing this, Bea. We’re so sorry to hear how difficult and frustrating this situation was for you. That said, we’re always looking for ways to improve, and feedback like this helps guide that work. If you ever want to share more details about your experience, feel free to reach out directly to [email protected]. We'd love the chance to learn more.

Response from The CitizenryApr 13, 2026

Hi Cindy, Thank you for sharing your experience. We’re really sorry for the frustration and inconvenience this caused, and agree that waiting more than four months for a bed while being left without clear answers is understandably disappointing. While we’re glad to hear that your refund was processed quickly, we understand that doesn’t make up for the time you lost or the inconvenience of being without such an essential item, and your feedback has been shared with our team as we work to improve communication and delivery transparency. If there's anything more you'd like to share, we'd love to hear it. Feel free to reach out directly to [email protected]!

Response from The CitizenryApr 7, 2026

Hi Karina, Thank you for your feedback here. We completely understand how frustrating it would feel to be asked to leave a review knowing that you haven't yet received your items. We can assure you that we're working to get your order out as quickly as possible and truly appreciate your patience in the meantime. We look forward to hearing how much you love your order once it arrives!

Response from The CitizenryApr 7, 2026

Hi there, Thank you for sharing your feedback with us. While we’re glad to hear that you’re happy with the product itself, we’re very sorry to hear that the delivery timing did not match what was originally communicated. We understand how frustrating it is to order something listed as in stock and expected to ship quickly, only to experience a much longer wait, and your feedback has been shared with our team as we continue working to improve inventory accuracy and delivery communication across the board. If there's anything more you'd like to share, we'd love to hear it. Feel free to reach out directly to [email protected]!

Response from The CitizenryApr 5, 2026

Hi Erin, Thank you for sharing your experience. We’re very sorry to hear about the delay and the lack of clear updates, and we definitely understand your frustration, especially after waiting several weeks. We also hear your concerns around communication and order visibility, and that feedback has been shared with our team as we continue working to improve as a company. That said, we’d love the opportunity to look into this further if you still haven’t received your order. If you haven’t already, please feel free to reach out to us again at [email protected] so that our Customer Experience team can review your order and provide more clarity on the timeline and next steps. We truly appreciate your patience and hope to make this right!

Response from The CitizenryMar 17, 2026

Thank you for taking the time to share your experience. We’re sorry to hear about the issues you encountered with your sheets, especially given your expectations around durability at this price point. We understand how disappointing it must be to see wear like this after limited seasonal use, and we also regret that you didn’t receive the clarity you were looking for when reaching out to our team. Your feedback has been shared internally, as it’s important for us to better understand product performance over time and how we can improve both quality and communication. If you’re open to connecting further, we’d welcome the opportunity to learn more! Please don’t hesitate to email us directly at [email protected].