The CitizenryReviews of the-citizenry.com

Order placed April 22 for a full set of linen sheets to be sent out mid May. Finally today June 22, 2 months after the order a package arrived with only the fitted bottom sheet. No sign that the top sheet and pillow cases are to come. I do not plan to ever order from Citizenry again. Customer service is poor. You have my money. I do not have my sheets.

I ordered a sheet set for $319 and waited an expected 2 months ( it was out of stock). Then I only received a fitted sheet. I did not receive my flat sheet or pillow cases.

I ordered some sheets May 24th. Checking my order status June 3rd, it still shows "processing". They did reply to my email saying they are experiencing a supply chain issue and hope the ship my sheets in the next "few" weeks. It has now been 11 days and still no change in the status. They also raised the prices of their sheets on their website by $100. So I am not sure if they will ever ship the sheets. I had been hopefully for a good quality linen sheet set, however I may have to cancel and ask for a refund as I do not think they will ever ship. *update- they said if I keep my order- it “May” ship by the end of July. Never mind that it said in stock when I ordered it. AND that it still shows in stock at the moment, however it is $100 more. So I guess I could re order it for $100 more and get it sooner. Instead I canceled my order. Unfortunately I will never do business with them again as they are not trustworthy to say an item is in stock, when it is not.

To whom may concern.... So i placed an order on May 26th and my delivery still not here,I don't know exactly what's going on because nobody get in touch with me or just letting me know what's the situation . That's why only 1 star.

I haven't received my item. They delivered it to the wrong address, and you guys are hard to reach.

I have rarely encountered a company so disconnected from the concept of customer service. I ordered a Tejal rug more than 65 days ago and designed my room around it. During that time, I contacted The Citizenry twice for updates and was assured that everything was proceeding as expected. Then, after more than two months of waiting, I discovered—only because I reached out for a third time—that my order had been cancelled due to inventory issues. The problem is not simply that inventory was unavailable. The problem is that no one informed me. No one offered alternatives. No one attempted to find a solution. Instead, The Citizenry waited until I contacted them and then presented the cancellation of my order as though refunding my money after 65 days was somehow an acceptable resolution. That is not customer service. Customer service involves communication, accountability, and problem-solving. What I experienced was the opposite: poor inventory management, a complete lack of proactive communication, and an expectation that the customer should simply absorb the consequences of the company's mistakes. What makes this even more absurd is that the exact same rug is currently available in a larger 10' x 14' size. Yet rather than proactively offering that option after failing to fulfill my order, I was left to identify the solution myself. I am sorry that this matter has reached this point, but it has not been sufficiently addressed. After 65 days, two reassurances that everything was on track, and a cancellation that was only disclosed after I initiated contact, I find this entire experience unacceptable. The only acceptable resolution is for The Citizenry to provide the in-stock 10' x 14' rug at the price of the rug I ordered 65 days ago. It is clear, via the correspondence below that the reason keeps changing and the entire situation is poorly managed, at best. April 4th: " I took a look, and it seems the Tejal Handwoven Area Rug you ordered is scheduled to ship within the next 2 weeks. You may not have noticed, but this message was noted just below the “Add to Bag” button on the product page and also indicated during checkout. We're still awaiting for this beauty to be received and shipping is expected around early or mid May." May 5th: " Thank you for sending a follow-up! The Tejal Handwoven Area Rug is still in transit and waiting to be received at our warehouse. Our partner experienced an unexpected delay, which pushed the timeline back. Right now, we’re expecting your items to ship around late May, and I’m actively keeping an eye on their progress to make sure they move forward as soon as they arrive." May 30th: "Thank you so much for following up! I checked in again with our fulfillment team regarding your Tejal Handwoven Area Rug and also tried advocating for your order with our team. Unfortunately, it looks like there was an inventory discrepancy affecting the remaining stock for this item, and when inventory was being allocated, the rug was no longer available. I’ve gone ahead and processed a full cancellation". ALL of this while my rug in in stock in 10 x 14! TO CITIZENRY RESPONSE June 1/2026: I have sent numerous emails to the very email you provided - asking why my order is still confirmed as of March 25th and has neither been CANCELED or REFUNDED as indicated by your staff - who could not fullfill a 2-month old order! Issue my refund - $1,352.31 USD. And if your company has any real interest in reinstating Good Faith- you will pair that with a sizeable store credit. But seeing as no one will get back to me, it looks like I will have to escalate the matter. Thank you.

Lost my package. Shows “delivered” but neither carrier nor Citizenry want to take ownership. Delivery driver left gate open and the package mysteriously disappeared. I don’t live in a high traffic neighborhood and never experienced theft, so wonder what happened there. This company often uses a delivery service called Veho for delivery - who ever that is. This stuff happens but the fact that they have not taken any ownership made me file a police report and dispute with my bank. This was my first and last experience with this company.

Ordered a King bedframe Feb8th. Supposed to take 6-8weeks. It’s now been 3 months and the answer is all shipments have been halted by their “arrtisans” for logistics&”documenatation” issues. Supposedly the beds are made in North Carolina. I keep getting a rediculous polite answer of no help. Will cancel my order. Guess they dont mind losing a $3,000.00 sale