The CitizenryArtisanal home decor with a soul and story, all Fair Trade guaranteed.
The Citizenry (the-citizenry.com) has 256 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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JB
Super impressed with the level of support and just general helpfulness of the customer support team
Response from The CitizenryNov 5, 2025
Thank you so much for taking the time to share this feedback, JB! We are thrilled that you had a wonderful experience, and we appreciate you choosing to shop with us.
Ed M.
Our linen set arrived on time, just as promised. The company contacted us early, kept us updated on the shipping timeline - and our package showed up perfectly. Very pleased.
Response from The CitizenryNov 3, 2025
Hi Ed, We’re thrilled that everything arrived right on schedule and that the updates along the way were helpful. We appreciate you taking the time to share your experience!
Jaime S.
Excellent customer service in taking care of a damaged product
Response from The CitizenryOct 28, 2025
We love hearing this, Jaime! We appreciate you taking the time to share your experience, and we're thankful for the opportunity to make things right.
Sam S.
Really nice I want one in the smeller size you are out of . I am happy to order the set of two if you can discount for me like 30 p
Response from The CitizenryOct 26, 2025
Hi Sam, We’re so glad to hear you love your piece, and our customer experience team would be happy to review current promotions with you to see what options might be available. Feel free to reach out to us directly at [email protected]!
Wendy W.
The quality of your merchandize is A+ It's on my list whenever I'm in the area. I love that a lot of your bedding comes from Portugal. Keep it up.
Response from The CitizenryOct 22, 2025
We love hearing this, Wendy! We're thankful for your continued support, and our Portuguese artisans will also be delighted to hear that their craftsmanship is so appreciated. We can’t wait to welcome you back soon!
TM
I have had a very good experience with Citizenry. Customer service was outstanding. I had no delay in a response . He was very helpful. I can’t wait to receive my blanket .
Response from The CitizenryOct 20, 2025
We’re so happy to hear that you had such a great experience with our team and that everything went smoothly with your order! It’s wonderful to know that you received helpful, timely support, and we can’t wait for you to enjoy your new blanket!
Braeden I.
Sheets came quick, are crisp and soft, happy
Response from The CitizenryOct 20, 2025
Hi Braeden, We’re so glad to hear that your sheets arrived quickly, and that you’re loving the feel! Thanks for sharing your experience with us, and for choosing The Citizenry.
Randy B.
Great sheets! Fast delivery.
Response from The CitizenryOct 20, 2025
Thanks for the glowing review, Randy! We’re so happy to hear you’re loving your new sheets and that delivery was quick and easy. We appreciate your choosing us to be a part of your home!
