The CitizenryReviews of the-citizenry.com

Response from The CitizenryAug 4, 2026

Hi Rebecca, Thank you for reaching out, and we're sorry for the frustration this has caused. Ordering the same quilt three times over two years and running into the same issue each time is genuinely disappointing, and not the experience we want you to have with us. That said, we'd like to look into what's happening with the stock and communication on this specific item, because a pattern like this points to something we need to correct on our end. Please reach out to us at [email protected] with your order details, and we'll look further into the availability of the quilt and any options that may be available for your order.

Response from The CitizenryJul 13, 2026

Hi Rachelle, Thank you for sharing this. We’re really sorry your sheet set never arrived and that your follow-ups went unanswered for so long. A missing item should not take multiple emails to resolve, and we understand why you felt you had no choice but to dispute the charge after several weeks without an update. We’re also sorry that the packaging and lack of order documentation added to the frustration. That said, we’d still like the chance to look into what happened and make sure this is fully resolved. We’ve escalated your request, and a member of our customer experience team will be reaching out shortly to assist further and provide clarity on next steps. We appreciate you bringing this to our attention and giving us the chance to follow up properly.

Response from The CitizenryJul 8, 2026

Hi Sandi, Thank you for taking the time to share this. We're sorry it turned into such a frustrating process, especially with part of your order becoming unavailable and the rest arriving in pieces over time. We're glad the duvet and returned shams have since been refunded and that your sheets have made it to you, but we know that having to follow up for updates along the way made everything feel harder than it should have been. We really appreciate you sharing this with us, and we'll keep working to make our order updates clearer whenever availability or timing changes. If there's anything else we can do to support you, we hope you won't hesitate to follow up with us at [email protected]. We're always happy to help.

Response from The CitizenryJul 6, 2026

Hi Chris, Thank you for sharing this. We're truly sorry your sheet set arrived incomplete and that getting help has taken this long. We looked into what happened, and this was tied to an inventory issue that has since been corrected. Our Customer Experience team has been looped in and will be reaching out to you directly to make this right! We also hear you on how frustrating it is to try to resolve something quickly without phone support available when you need it, and that feedback has been shared with our leadership team, so the pain points here are on their radar. We really appreciate the chance to turn this around for you, and someone will be in touch soon!

Response from The CitizenryJul 6, 2026

Hi Erwin, Thank you for sharing this. We're sorry for the confusion and for the frustration the delay caused. Just to clarify, the $15 refund was a gesture of goodwill for the wait and inconvenience, not a replacement for the sheets themselves. We did want to share that tracking now shows your order as delivered, so hopefully your sheets are already settling into your home. If anything doesn't look right or you still need a hand, just reply directly to your active support thread, and our Customer Experience team will be glad to help from there!

Response from The CitizenryJul 6, 2026

Hi Betsy, Thank you for sharing this. We're really sorry this happened again, especially after you placed an order based on items being marketed as available. When our site shows something as in stock and ready to ship, that should mean it's on its way to you. We're working to tighten up our inventory accuracy so what you see reflected at checkout is accurate. We also agree that receiving marketing emails while you're still dealing with an unresolved order only adds insult to injury. We're sorry for the frustration, and your feedback has been shared with our team as we keep working to improve our order communication. If there's anything else we can do to support you, we hope you won't hesitate to follow up with us at [email protected]. We're always happy to help.

Response from The CitizenryJul 6, 2026

Hi Alec, Thank you for sharing your experience. We’re really sorry to hear that you’re still waiting, especially this far beyond the original delivery estimate. We know a backorder delay like this is frustrating, and we truly appreciate the patience you’ve shown while waiting for your order. To help acknowledge the continued delay, our team has added a store credit to your account as a gesture of goodwill. If there's anything else we can do to support you, we hope you won't hesitate to follow up with us at [email protected]. We're always happy to help.

Response from The CitizenryJun 30, 2026

Hi JP, Thank you for taking the time to share your experience. We’re truly sorry for the frustration, especially after waiting this long for your order and still not having a clear update. We also understand how disappointing it would be to expect a credit and not see it reflected on your account. That should be easy to confirm and resolve, and we’re sorry this has felt difficult. That said, our team would really like the chance to make things right, and we've sent you a request for additional information so we can locate your account. Once we have that, please be on the lookout for a follow-up from our Customer Experience team.