The CitizenryArtisanal home decor with a soul and story, all Fair Trade guaranteed.
The Citizenry (the-citizenry.com) has 256 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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CP
Quality of linens ordered previously was good hence one star. Otherwise abominable customer service, as polite and “helpful” as they are unable to solve any shipping problems and incompetent actual service. Ordered a carpet and they used a shipper to ship to a Canadian address that doesn't actually ship to Canada! Multiple phone calls emails later finally possibly shipping to a NY address. Still have not received item - 4 months later
Carina
2 stars because so far I like the linen bed sheets and duvet but the price of these plus almost $300 in duty fees to get them to Canada?! Ridiculous. Do not shop here if you’re Canadian. I don’t understand how every other vendor on the internet can include duties in the shipping process and the odd company like this couldn’t care less about their Canadian customer base. Add this to the “never ordering from here again” list.
Lisa B.
Ordered a carpet from The Citizenry and received it today. My husband & I were shocked at how it was packaged. Rolled up thrown into a box, not wrapped in anything, zero protection. Box was damaged so its a miracle that the carpet was not damaged. Total lack of care or attention paid. Will never order from them again.
