The CitizenryReviews of the-citizenry.com

Response from The CitizenrySep 29, 2026

Thank you for sharing this, and we're truly sorry for the long wait. Ordering in June and still waiting months later is not the experience we want for anyone, especially when you were counting on this piece to complete the set you already love. We're glad to share that your order arrived on September 4, and we hope it pairs beautifully with your sheets. We've shared your feedback with our team so we can communicate better and handle delays more thoughtfully. If there's anything more we can do, please reach out to us at [support email] and we'll be happy to help.

Response from The CitizenrySep 25, 2026

Hi Lisa, thank you for sharing this, and we're sorry. Seeing a rug listed as ready to ship and then waiting since early July without a clear delivery date is understandably frustrating. If you're still waiting, please reach out to Havenly at [email protected] with your order number, and we'll coordinate with their team to get you an update. We're proud of the work our artisan partners do, and you deserve an experience that reflects it.

Response from The CitizenryAug 26, 2026

Hi Keith, Thank you for taking the time to share this. We’re sorry the duvet didn’t meet your expectations, especially after waiting longer than expected and having to reach out for updates. We also understand how frustrating it is to realize a product isn’t working for you and then feel disappointed by the return experience, too. We appreciate your feedback around the duvet design, the communication, and how this was handled by our team. We’re glad to hear you liked the sheets, but we’re sorry this experience left you feeling like you wouldn’t shop with us again, and we’ll be sharing your comments with our team.

Response from The CitizenryAug 26, 2026

Hi Olga, We’re sorry to hear that the sheets weren’t the right fit. If you’d like help reviewing the sizing or any available options, please reach out to us at [email protected] with your order details. Our team would be happy to take a closer look.

Response from The CitizenryAug 26, 2026

Hi Dan, Thanks for taking the time to share your experience, and we’re sorry to hear that it was so disappointing. You should have been able to get a clear update on your order and cancellation request without having to follow up multiple times, and we definitely understand why the lack of response left you feeling frustrated. We appreciate you sharing this feedback with us, and we’ll be passing it along to our team as we continue working to improve communication around delayed orders and support follow-up. If there's anything else we can do to support you, we hope you won't hesitate to follow up with our team at [email protected]. We're always happy to help.

Response from The CitizenryAug 21, 2026

Hi there, Thanks for taking the time to share your experience, and we're sorry for the frustration. An incomplete order should never require a chargeback and proof of return just to get your money back. We're glad your account was ultimately credited, but a resolution that difficult isn't one we're satisfied with, and we'd welcome the chance to look into what happened with your order if you're open to it. Please reach out to us at [email protected] with your order number, and we'll take it from there.

Response from The CitizenryAug 21, 2026

Hi Judith, Thanks for taking the time to share your experience. We’re sorry for the mix-up with your order and for the frustration this caused. Our Customer Experience team let us know that they followed up directly and confirmed that the order was shipped to the address provided, but we’ve also flagged your concerns about the delivery and label presentation for review. We also understand that your order did not arrive as expected, and our team has shared that issue internally as well. Since the return has already been started, your refund will be processed once the item arrives back at our warehouse. We appreciate your patience while this is being resolved, and thank you for considering The Citizenry for your home.

Response from The CitizenryAug 21, 2026

Hi Anne, Thank you for taking the time to leave a review. We’re always looking for ways to improve, and feedback like this helps guide that work. If you ever want to share more about your experience, feel free to reach out directly to [email protected]. We'd love the chance to learn more.