The CitizenryReviews of the-citizenry.com

Don’t get me wrong, we love your products! But these orders need to be on time rather than delayed not once but twice! If they got to me on time, you would have five stars but if you can’t deliver on time, then you need to find another solution besides a minor gift card.

Quality is good, linen is soft and cozy. It did take over a month to receive the quilt and had quite a bit of confusion in the whole process, which was frustrating when it said it was in stock upon ordering.

Similar to other poor reviews, order placed on September 6, item showed as in stock and ready to ship. Their website says shipping / arrival in 6-9 business days. It's 9/24 and nothing, my order shows as placed but no updates regarding fulfillment or shipping. Email replies are polite but don't provide any real information. I just told the I want to cancel the order. Next step is a chargeback, which I don't want to but will. I was already concerned but after reading about all of the issues, even more so. Update / Add: I received a prompt, professional and helpful response to my email requesting that my order be cancelled due to whatever was causing the lengthy delay in fulfillment. My order was cancelled and I have received notification of the pending refund. I am happy with the resolution. Still wish I had received the linen quilt I ordered but it was my call to cancel so I appreciate their response.

The product is good quality, though customer support could be improved.

The rug we ordered was just as expected and we like it. However, it took 2 months to receive it. I repeatedly received the answer of “we expect to ship it this week”. It was very frustrating. This was my first experience with this company. I will not be ordering from this The Citizenry again.

This one was a bit of a miss for me. Product wasn't quite what I was expecting and at a high price point too.

Ordered 2 Padma baskets in August. Received them in Mid-Nov. (80 days from purchase date). Staff at the NY store were always very friendly and helpful when I called to inquire about my order. The 3 stars are not reflective of customer service but rather the quality of the items. I appreciate handmade items but the QC on these baskets needs to improve. I had to hot glue down all of the reed ends so they would not come unwoven. The color of the baskets is much lighter than what is pictured on The Citizenry website. I am an artisan so I can make these baskets work but for the price I paid ($280.00 for 2 baskets) they should be a bit better quality or lower priced.

Linen sheets are always a challenge. What you're paying for is the idea that you're doing the planet a world of good and your bedroom will appear as soft and inviting as that in a French villa (my description, not theirs). They do give a cozy feel and are soft, which is why I give 3 stars. The entire reality is that the sheets aren't worth the price. I had to go online to view a video on how to get the wrinkles out of the end that folds over the quilt at the top of the bed. You have to do it with water. It works, but don't kid yourself. You have to saturate the entire width of the section to smooth out the wrinkles. And you would have to repeat this process EVERY DAY, which I do not. I wish I read reviews before purchasing. After maybe four months I'm in the market for better sheets.