The CitizenryReviews of the-citizenry.com

I purchased their King Linen set and the sheets NEVER STOPPED SHEDDING! So much so, I had to buy a special handheld vacuum just to clean the bed when I pulled the sheets off. AND... because they never stopped shedding, now the sheets are paper thin and about to have holes everywhere. I've never seen anything like this. I wrote to their customer service and they just gave me a 10% off coupon for more sheets. Never again.

I purchased the Stonewashed Linen Sheet Set - Queen / Slate Blue in November 2021. It’s June 2023 and there is already a large hole forming in the sheets. We have 3 other sets of sheets in rotation and do not use these every night. Extremely poor quality. Sheets should not disintegrate a year and a half after purchase. Especially since we do not use them every night.

Incredibly disappointed. We bought four Meru Counter Stools that were delivered in Sept. They’re currently priced at $649. Within a few weeks, the side “foot rest/support” broke on one of them. The wood piece that goes into the front leg sheered off. No one was stepping on it, a foot was resting on it (of a smaller 11 year old). I contacted customer service and they requested photos, which I supplied. They then told me to use wood glue and fix it myself. Or they would offer me 50% of what we payed. At this point, a second stool had broken. There is no way a nearly $650 stool should be breaking (same spot on both stools…The second break was from an 18 month old standing on it. A kitchen stool should withstand this…). I would HIGHLY recommend you spend your hard earned money elsewhere. If no one sits in them, they look great but they are poorly made and apparently poorly backed by Citizenry.

Purchased the Esperanza Bed Blanket, which was pricey, but I loved the pattern and colors so I decided to splurge. After literally two days out on our couch, not getting much use, I noticed it was getting fuzzy/pilly, pulled incredibly easily (the weave is very loose and fragile), and was shedding all over any black clothing. Alpaca is not supposed to shed. They either don't know what they're doing, or know exactly what they are doing and are charging high prices for low quality product. I went to review the blanket on their site, and while there is a section saying "Be the first to review!" there is actually no link to do so. They seem to have disabled feedback. I won't be purchasing from this company again - they seem very shady.

Misrepresentation of products, horrible customer service, and ridiculous restocking fees. Too small of a business to care about the customer.

Like another reviewer, my fitted sheet pilled significantly and ripped after 7 months of use. Have contacted the company, we'll see, but I'm not optimistic. Even if they make it right for me on this one, I would still stay away from these sheets at all costs. Not worth it.

Very poor quality. The buttons on the duvet just kept coming off. When I contacted customer service they just offered me $25 to get it fixed myself. Every button on the duvet came off within a few months

Ordered $100 worth of pillow shams (2 to be exact) - Stonewashed Linen Shams - King Set / Sand Strip. Received chocolate color instead. Requested an exchange and mailed back the wrong color (which was received by the company). Company confirmed that they will be sending a replacement in the correct color. A month later, no replacement and no response from support team. Will be filing a credit card charge dispute here shortly. Be aware, Citizenry is a Facebook Ad driven scam company, fly by night operation. If you are looking for quality linen bedding, try Parachute or hundreds of others out there who are legitimate. Stay away from Citizenry.