The CitizenryReviews of the-citizenry.com

Response from The CitizenryOct 19, 2025

Hi Ashley, We’re sorry to hear that the blanket didn’t meet your expectations and understand how frustrating that must have been. Although our policy states that items shipped outside the contiguous US are final sale, our team did issue a full refund without requiring a return of the item as a goodwill gesture. That said, we appreciate your feedback and will review this product's listing again to ensure that sizing details are as clear as possible moving forward. Thank you for the honest feedback!

Response from The CitizenryOct 15, 2025

Hi Myra, We’re very sorry to hear about your experience and understand how disappointing these delays and communication gaps have been. This isn’t the level of transparency or support we aim to provide, and we regret that you had to reach out repeatedly for updates. Our team is reviewing what went wrong in this case to ensure we improve both communication and delivery timelines going forward, and we truly appreciate your feedback. It helps us do better for all of our customers!

Response from The CitizenryOct 15, 2025

Hi Whitney, Thank you for sharing your experience, and we’re sorry to hear that the return process didn’t go as smoothly as it should have. We understand how frustrating it can be to deal with back-and-forth communication, and we've passed your feedback along to our Leadership team to improve the process moving forward. We hope to have the opportunity to earn your business again in the future!

Response from The CitizenryOct 12, 2025

Hi Lea, Thanks for your honest review. We’re truly sorry for the unexpected delay and lack of communication regarding your order timeline, and we completely understand how frustrating it is when an item ships much later than expected without prior notice. We’re reviewing how we communicate stock and lead times so customers have clearer expectations before placing an order going forward, and we appreciate your feedback. It helps us improve!

Response from The CitizenryOct 12, 2025

Hi Laura, Thank you for taking the time to share your feedback. We completely understand how frustrating it must feel to be waiting this long for your shams, and we’re truly sorry for the stress this situation has caused. We’ve flagged our Customer Experience Team for assistance, and someone will be reaching out shortly. We really appreciate your patience in the meantime, and the chance to make things right!

Response from The CitizenryOct 12, 2025

Hi Lisa, We’re very sorry for the confusion and lack of communication around your order, especially after you confirmed you still wanted the remaining items. That’s not the delightful experience we aim to provide! Our customer experience team is reviewing your order now to confirm the status of the removed pieces and any applicable refund, and you’ll hear from us shortly with an update. Thank you for your patience and the opportunity to earn your business!

Response from The CitizenryOct 3, 2025

Hi Laurence, Thank you for sharing feedback about your experience. We understand that one of your items was on a longer backorder than expected, and we're truly sorry for any frustration and disappointment this has caused. We can confirm that this portion of the order has been cancelled and refunded per your request, and while we know this doesn’t erase your experience, we hope it demonstrates our commitment to making things right and restoring your confidence in us. If you need any additional support with your order or future purchases, please don’t hesitate to reach us directly at [email protected]. We’d be glad to help!

Response from The CitizenryOct 2, 2025

Hi Shelby, Thank you for sharing your experience. We completely understand how frustrating those delays and back-and-forths must have felt, and we're so sorry for the disappointment caused. While our team has already reached out with your tracking information, we're glad to confirm that your order is now out for delivery this evening. Your feedback is important to us, and we’re actively working on ways to improve both communication and transparency around shipping timelines. We hope that we’ll have the opportunity to restore your confidence in us and earn your business again in the future!