The CitizenryReviews of the-citizenry.com

Response from The CitizenryOct 26, 2025

Hi Kyle, Thanks for sharing your experience. We understand how upsetting this situation has been and sincerely regret the delays and lack of proactive communication around your orders. This isn’t the level of care we aim to deliver, and your feedback has been shared internally to ensure we address these issues going forward. We’re thankful for the opportunity to earn your business, and would love a chance to improve your opinion of us in the future should you ever need our services again.

Response from The CitizenryOct 26, 2025

Hi Kate, Thanks for sharing your experience. We’re sorry for the confusion and frustration surrounding your rug order, and regret that we weren't able to fulfill it during the timeframe that was initially quoted. It looks like our customer experience team processed a full refund per your request, and you should see that reflected shortly. We appreciate your patience and hope to have the opportunity to improve your experience of us in the future!

Response from The CitizenryOct 24, 2025

Hi Agustina, We sincerely apologize for the disappointing experience here. We understand how frustrating it must have been to wait so long for your runner, especially after being reassured that it would ship soon. While your refund for the runner has been issued in full, we recognize this outcome wasn’t ideal, given that you purchased the rug as part of a matching set. That said, we’ve escalated your concern internally, and a member of our customer experience team will be reaching out shortly to assist further and hopefully make things right. We hope that we’ll have another opportunity in the future to restore your confidence and provide you with the level of service you deserve!

Response from The CitizenryOct 24, 2025

Hi Edward, Thank you for sharing this feedback! We sincerely apologize for the confusion around your order and understand how frustrating the review invitations would feel given your experience so far. While sheets can also be sold together as sets, the components are packaged individually and shipped separately from our warehouse, which can sometimes result in items arriving at different times. That said, we’ve escalated your support request, and a member of our customer experience team will be reaching out shortly to provide an update and ensure the rest of your order arrives soon! We appreciate your patience and look forward to hearing how much you love your sheets!

Response from The CitizenryOct 22, 2025

Hi Ken, We appreciate you sharing your experience, and we’re truly sorry for the disappointment with your order. We understand how frustrating it must have been to wait so long without clear updates, and your feedback on communication and fulfillment transparency has been shared internally as we work to ensure more accurate timelines and a smoother experience moving forward. We understand that you opted for a refund this time around, but we’re thankful for the opportunity to earn your business, and would love a chance to improve your opinion of us in the future should you ever need our services again.

Response from The CitizenryOct 20, 2025

Hi Laurie, We’re so sorry to hear that your package wasn’t delivered, especially given that it was a wedding gift. That’s understandably disappointing! We’ve escalated your issue internally, and a member of our team will be reaching out shortly to assist, and to ensure that the package gets to the right place as quickly as possible. We appreciate your patience while we make things right!

Response from The CitizenryOct 19, 2025

Thanks for sharing your feedback with us, David. We’re truly sorry to hear that your order arrived later than expected, and we understand how frustrating it is when delivery timelines aren’t met. We’re actively reviewing this internally to improve our accuracy and communication moving forward!

Response from The CitizenryOct 19, 2025

Hi Sara, We’re truly sorry for the delay in receiving your fabric sample and completely understand how frustrating that must be, especially given the initial address issue. We’ve flagged this for follow-up so that our customer experience team can ensure your sample gets to you as quickly as possible. Thank you for your patience and for bringing this to our attention!