The CitizenryReviews of the-citizenry.com

Response from The CitizenryNov 4, 2025

Hi Marta, We’re sorry to hear that your item didn’t hold up the way it should have, especially after such careful care. That’s not the quality we aim for, and we’re sharing your feedback with our product team to review the material’s durability and make sure it meets expectations for long-term use. If you haven’t already, please feel free to reach out to us at [email protected]. We’d be happy to revisit your order with our Customer Experience team and see if there’s anything more we can do to make this right. Your feedback helps us continue to improve how we serve our customers, so we’re looking forward to hearing back from you!

Response from The CitizenryNov 2, 2025

Hi Ella, Thanks for sharing this feedback. We definitely understand how frustrating it is to be left waiting for items past the estimated delivery date, especially without helpful updates along the way. We’re truly sorry for the delays and the lack of clarity you experienced, and our team is actively reviewing your feedback to help prevent situations like this going forward. We truly appreciate your patience as we work to make things right!

Response from The CitizenryNov 2, 2025

Hi Willis, Thanks for sharing this feedback. We completely understand how frustrating it is to wait so long for an item to arrive, especially when it's being advertised as 'in stock.' We’re reviewing how product availability is displayed going forward, so that product pages accurately reflect current lead times. Your experience highlights exactly why that improvement is so important, and we appreciate you taking the time to let us know! We understand that you opted for a refund this time around, but we’re thankful for the opportunity to earn your business, and would love a chance to improve your opinion of us in the future should you ever need our services again.

Response from The CitizenryNov 2, 2025

Hi Harper, Thanks for taking the time to share this feedback. We never want there to be any confusion around materials or product details, and we can understand how disappointing that would feel. We’re sharing your note with our product team to review label descriptions and ensure they’re as clear and accurate as possible moving forward.

Response from The CitizenryOct 29, 2025

Hi Kate, Thank you for sharing your thoughts with us, especially as a long-time customer. We definitely understand how exhausting it is to deal with delays and shifting deadlines while anticipating your order's arrival, and we’re putting in the work to strengthen our supply chain and deliver more accurate updates so experiences like this don’t continue. Your feedback is important, and we truly appreciate you taking the time to call out what needs to be better. We look forward to having the opportunity to restore your trust in our brand!

Response from The CitizenryOct 28, 2025

Thank you for being so honest about your experience. It’s incredibly frustrating to feel like you’re on your own when you’re just trying to get answers about your order, especially when things haven’t gone as expected. We clearly missed the mark here on communication and follow-through, and we’re actively working to make that better across every support channel. We appreciate you sharing what went wrong so we can keep fixing the gaps and make sure others don’t run into the same thing!

Response from The CitizenryOct 27, 2025

Hi Corbin, Thank you for sharing this feedback. We understand how frustrating the delays, sizing issues, and communication gaps must have been, and we've passed your feedback along to our operations and support teams to improve accuracy and ensure customers receive clearer, more timely updates going forward. We’d welcome the opportunity to earn back your confidence in the future!

Response from The CitizenryOct 26, 2025

Hi Megan, We’re so sorry for the mix-up with your rug order and the delay in getting it corrected. We’re glad to hear our customer service team has been in touch, and we’ve asked our operations team to prioritize resolving the SKU issue so your replacement can be fulfilled as soon as possible. We appreciate your patience and are thankful to have the opportunity to earn your business!