Thanks.ioReviews of thanks.io

Response from Thanks.ioSep 10, 2026

Hello Jason, Thank you for taking the time to share such detailed feedback. We appreciate your distinction between wanting a simple tool you can pick up when needed versus a platform designed to manage more of your ongoing direct mail marketing. We've continued to add features, automation, and resources because many of our customers want Thanks.io to play a larger role in their marketing workflow, but we also understand that can feel like too much when what you want is a quick, straightforward way to send mail and move on with your day. Your feedback about making those core functions easier and faster to access is valuable and we'll keep it iin mind as we continue impriving the platform. We appreciate you giving Thanks.io a try and sharing your perspective.

Response from Thanks.ioFeb 26, 2026

Thank you Israel for your feedback. I show four support tickets and 2 chats for you and all have been answered and responded to. Please be sure to check your spam folder and make sure our support email is on your contacts list. We're always here to help you and are quick to respond but sometimes the internet gremlins do put our emails in spam.

Response from Thanks.ioFeb 13, 2026

Thank you Bethany for taking the time to share your feedback. We truly appreciate it. Magnet postcards (Magnacards) are designed a little differently than traditional magnets. Because they’re created to mail without an envelope, they have to meet USPS thickness and weight requirements. That does mean they won’t have the same heft or durability as a standalone magnet you’d purchase separately. They’re meant to be a lightweight, budget-friendly option that still keeps your brand front and center once they land on the fridge. That said, they’re not the perfect fit for every business or campaign, and we completely understand wanting to weigh the value carefully. Regarding the sizing issue you mentioned, that’s definitely not the experience we want you to have. If you’re willing to send us a bit more detail about which cards arrived incorrectly, our support team would love to look into it and make it right, if there is an issue. Just email us directly at [email protected] and we'll take a look. We’re grateful you gave Magnacards a try and appreciate your honest input, it helps us improve and serve you better.

Response from Thanks.ioJul 31, 2025

Thank you Damon for taking the time to share your feedback. We are always striving to improve our dashboard and services and to make it easier. We also can help you live in the mail room during the week.

Response from Thanks.ioJun 14, 2024

Thank you Ledeana for taking the time to do a review. Our designers are very hard at work helping others and they work each request in the order received. This means it may sometimes take 24-48 hours to get to your request. I apologize for that but they do get very busy with requests on business accounts so we appreciate your patience in the meantime. I do know that they have reached out to you already.

Response from Thanks.ioDec 9, 2022

We’re sorry you are having difficulties using our program with KW Command. We are aware of some limitations with KW Command and have reached out to them with no response. However, we do have a work around for it that our users are successful with. 1. If all of the name information is in a spreadsheet, and you want to address both persons in the handwriting, then we can make a custom variable that allows you to address them both by first name. We're happy to help you set this up. 2. If you want both names on the address section of the mailer, put spouse/partner 1 into the 'name' field and the spouse/partner2 into the 'company' field.