TGWReviews of tgw.com

Response from TGWFeb 20, 2026

We are really sorry to hear about your experience. Losing track of a club sent in for repair and failing to provide promised follow-up calls is completely unacceptable, and we understand your frustration with our communication. This is not the level of professional service we strive to provide our golfers. We experienced some challenges during a warehouse transition at that time, but we have since made improvements and want to look into what happened with your specific case. Please email us at [email protected] with your order number and include "Attn: The Customer Review Team" in the subject line. We’ll review all available options to locate your club and make this right. Customer Review Team

Response from TGWFeb 20, 2026

We are really sorry to hear about your experience. Navigating a lost shipment and receiving conflicting information regarding your refund is incredibly frustrating, and we understand your disappointment with our follow-up. This is not the level of service we strive to provide our golfers. We have since made improvements and would like to look into what happened with your specific case and the communication you received. Please email us at [email protected] with your order number and include "Attn: The Customer Review Team" in the subject line. We’ll review all available options to make this right and ensure your concerns are addressed. Customer Review Team

Response from TGWFeb 20, 2026

We are really sorry to hear about your experience. It is incredibly frustrating to wait weeks for an order only to find out it was canceled without proper communication, and we understand your disappointment regarding the stock discrepancy. This is not the level of service we strive to provide our golfers. We experienced fulfillment challenges during a warehouse transition at that time, but we have since made improvements and would like the opportunity to review your order details. Please email us at [email protected] with your order number and "Attn: The Customer Review Team" in the subject line. We’ll look into what happened and see what options are available to make this right. Customer Review Team

Response from TGWFeb 20, 2026

We are really sorry to hear about your experience. Losing an item sent in for repair is completely unacceptable, and we understand your frustration after numerous attempts to resolve this. We’ve made improvements since then, and we’d still like to look into what happened and see what options are available if this is still unresolved. Please email us at [email protected] with your order number and include "Attn: The Customer Review Team" in the subject line. We take these concerns seriously and want the opportunity to review your case details and make this right. Customer Review Team

Response from TGWFeb 20, 2026

We are really sorry to hear about your experience. Having a delivery go to the wrong address is incredibly frustrating, and we want to ensure these situations are handled with the support you deserve. This is not the experience we want for our customers, and we’d like to look into this and verify the order details. Please email us at [email protected] with your order number and include "Attn: The Customer Review Team" in the subject line. We want to review your case to see what options are available to help. Customer Review Team

Response from TGWFeb 20, 2026

We are really sorry to hear about your experience. Receiving an incorrect shipment and missing out on your preferred items due to stock issues is incredibly frustrating, and we understand your disappointment with our follow-up. This is not the level of service we strive to provide our golfers. We experienced fulfillment challenges during a warehouse transition at that time, but we have since made improvements and would still like to look into what happened with your specific case. Please email us at [email protected] with your order number and include "Attn: The Customer Review Team" in the subject line. We’ll review all available options to make this right and ensure your concerns are addressed. Customer Review Team

Response from TGWFeb 20, 2026

We are really sorry to hear about your experience. It is incredibly frustrating when a package goes missing, and you feel caught between the carrier and the shipper. We’ve made improvements since then, and we’d still like to help if this is unresolved. We want to look into what happened with your shipment and see what options are available to make this right. Please email us at [email protected] with your order number and include "Attn: The Customer Review Team" in the subject line. We appreciate your patience and would like the opportunity to review this further for you. Customer Review Team

Response from TGWFeb 20, 2026

We are really sorry to hear about your experience. We also apologize for the inconvenience of having to go directly to the manufacturer to fix our mistake. We’d like to offer something for the extra effort you had to put in—please reach out to us at [email protected]. Customer Review Team