Sherri
Order & shipping issues are off the chart
Husband ordered a golf bag from TGW. Zero tracking email received, days go by, hubby calls..."sorry, that item is out of stock, but we'll process a refund." A few days later, he gets an email stating said golf bag is on the way. Few more days later, a 50lb, 18 foot TREE STAND shows up via FedEx. He calls TGW who tells him he needs to call FedEx (???). Hubby eventually was able to get someone to understand that he received the wrong item and this thing needs to be picked up. Oh and btw, where is the golf bag? Come to find out, TGW won't ship the golf bag until FedEx picks up the tree stand (???). Tree stand picked up by FedEx and now hubby us told "sorry, that golf bag is out of stock." Seriously, this company is the worst!
Response from TGWFeb 20, 2026
We are really sorry to hear about your experience. We understand how frustrating it is when fulfillment errors occur, and we apologize for the added inconvenience of how this was handled. You should never feel like you are managing our logistics for us. We want to rectify this and restore your confidence in our team. Please reach out to us at [email protected] with your order details so we can personally investigate these discrepancies and provide a full resolution for you.