TGWReviews of tgw.com

I ordered a pair of golf shoes from TGW 8/29/25. My husband ordered a pair of golf shoes from Carls Golfland the same day. His arrived today; TGW lost my order that had an issued order number and a hold on my PayPal account for payment. I used the chat and they found the order. A pair of shoes (low inventory) has been set aside for shipping. The warehouse will not respond to the third-party customer service agents about a shipping date. I’m sorry but how hard is it to process an order? How hard is it to reply to the question about expediting fulfillment and shipment? Fulfillment is their business. The employees in this company are both disengaged and incompetent. They are no longer trained nor are they compensated/fired based on performance or in this case lack of performance. The problem goes up the chain of command to a CEO Corey Bergstrom who has no clue about the poor quality of his business. Maybe he should have a primer from the CEO of Carls who can get a pair of shoes delivered in less than a week. If you are in the “Net Business” and call yourself the Net’s Premier Online Golf Super Store, then Corey, it’s time to for you to step down. You are failing to meet your lofty tagline. You are not a superstore. You are a superb failure at quality fulfillment which should be your core competency. Get the hell out of the ivory tower Corey if your leadership can’t get shoe orders filled and shipped. Pathetic. You and your business are worth NO STARS.

Would choose 0 if I could… ordered 2 clubs 2nd day shipping… A week later and it’s still “processing” despite me calling several times a day. There’s no connect between customer service and the warehouse, and am still waiting to get my refund as we speak.

Ordered a golf bag. 10 days later it still says waiting for Fed Ex to pick up. It’s never coming but I am having to jump through hoops to get a refund. Not sure this company is legitimate. I hate to do it but it’s probably safer and less irritating just to buy from the big box store with a name that this forum deems inappropriate. Rhymes with Nick’s

Purchased a golf bag, then two days later received an email saying it was on back order. They had 5 color options available for the Titleist bag at the time of order. The back order was going to push out the order by several weeks, so I cancelled the order. I spoke to the customer service representative and asked why the bag was sold if it was not in inventory. She said they only sell items currently in stock, so her conclusion was that it must have gone out of stock immediately after my order. When I asked what color options of the bag were currently in stock, she told me none. So according to the rep, all 5 bag color options went out of stock immediately after I placed my order. That's amazing! After cancelling the order, I checked the website again and found that all 5 of the color options for the bag were still being represented as available for purchase and in stock. You could add them to your cart, checkout, etc. Looking at other reviews for TGW, selling out of stock items while knowingly representing them as in stock, seems to be a common business practice for the company. Very shady...

TGW is very frustrating to do business with. I ordered a golf vest for a gift but the product has been "in process" for three weeks. Customer Service reps only tell me what I already see on the screen and can't provide any helpful information. Another item, a wind shirt, was listed as canceled but shows up on my account as "shipped." Their products and prices are good but their shipping and customer service is dreadful!

This website is a scam. Ordered a pair of shorts in June. Company made me wait 3 weeks just to cancel my order the day it was supposed to ship. What a joke. Take your money else where. The kicker is, you email asking for help and it directs you to useless company links. F THIS SCAM.

Shipped me someone else's order, still haven't received mine.

So I order 3 shirts for an up coming trip paid extra for 2 day shipping .I recieved an email saying order was being processed 4 days later no shirts. I call customer service spoke with someone and they said my size and colors were in stock and didn't know why it hadn't shipped yet, she said she would check into it and call me back in 30 minutes. No call back 3 hrs later I called again and was told they are moving their warehouse to another state. Who cares they shouldn't of advertised that these shirt were on sale and would ship immediately. I cancel the order. Won't buy from them again.