Jim S.
Bought clubs - never delivered - customer service completely useless
Follow-up to TGW reply on 4/1/26: I was asked to reach out to TGW Customer Support via email (Note: Trust Pilot does not let us put email addresses in reviews). I took the time to pull together an email with the relevant information in hopes that they could help. I sent the email via GMAIL and a few minutes later I hear back.......FROM GOOGLE!!!!!The email address TGW gave does not work. Below is the Google error message: Address not found Your message wasn't delivered because the address couldn't be found, or is unable to receive mail. =============== DO NOT SHOP TGW.com. I ordered 2 gold clubs from TGW.com 2 weeks ago. They shipped them FEDEX Ground Economy. I live in the Boston area, an area with an abundance of FEDEX activity, thus even with Ground Economy the package should have been received by now. Normally I would blame FEDEX and I do.....HOWEVER when finally got hold of a human at FEDEX, they advised that TGW.com's shipping department need to get involved to help get the package back on track. I called TGW and was pretty much told to hold my breath and hope.....The TGW customer service person was totally bleeping useless. I will give it a few more days then go the route of filing a claim with my credit card company. FEDEX definitely sucks but TGW is a crappy organization as well. Never shopping here again.
Response from TGWApr 1, 2026
We are sincerely sorry for the delay with your club order and for the unhelpful response you received when calling our customer service team. It is unacceptable that we did not intervene with FedEx to help get your package back on track when they specifically requested our involvement. Please reach out to our team at [email protected] so we can investigate this shipment. Regards, Customer Service