TGWReviews of tgw.com

I'll add to the negative experiences here. Ordered and spent over $100 on some customized golf balls a couple hours ago, and I was up against a pretty tight time frame to work with. When I receive the email confirmation, it's the wrong balls. (If I had spent $11 on the balls it's one thing. ) I called to try and fix the problem and Katie answered the phone. She was very dry and her tone insinuated I was the one who screwed up the order(which the order I believe was an honest mistake). All I needed was to make the easy change, without having to cancel and reprocess the order, which would have ended up delaying it a full day. Katie hung up on me twice as I was asking what other options we had. Never did she mention upgrading the shipping in order to get it quicker because of the mistake. Never was an apology offered. Rather a smug laugh and placing me on hold to get a supervisor, right before getting hung up on again. This was literally a couple hours after my order. Could had been handled a lot better. I'm not shopping another retailer that has the same promotion. I don't write reviews, but being a business owner with a nationwide call center, I'm simply hoping the GM has an opportunity to hear an unsatisfied voice he/she otherwise would not have.

I ordered a right handed ping i25 driver and received a left handed one and I was told they would not exchange.

Never received my shoes, contacted them and they could not tell me anything. I called a couple of times without any help from them. I will never shop here again.

Terrible. I had an order canceled for reasons they could not tell me and they said they'd get back to me about replacing the order but never did.

Terrible customer service. No response to emails, phone rep said will call back and week on no follow up call. I have ordered from them in the past but no longer. Horrible customer service.

Ordered a couple of golf push carts and received an email that my order has been cancelled. I called customer service and asked them the reason and they told me I have to wait 2-5 business days for the reason.The customer cannot give you a definite answer.. If you needed your item for travelling, tgw is not reliable and I will never order from them again.

I placed two orders with TGW only to find out that they were cancelled the next day (email notification only). The partial explanation I received is that there was a "verification" problem with my order which was between their credit team and their order processing team (not a problem with my credit card). I spent the next 4 days attempting to resolve this only to be given the run around...transferred to no name voicemails...transferred to music...or just disconnected. Customer Service agents were terrible, rude, and condescending. I ended up contacting my credit card company to make sure the orders were terminated. I wish I would have read the other reviews! My grade for TGW is a F- and I'm being generous.

Ordered a SF Giants golf bag Thanksgiving weekend for my husbands Christmas present. It was supposed to ship in 7-10 days. I realized 12/13 that I hadn't received a shipment notification and couldn't find status with the tracking number, so I called. The service person couldn't find anything and said she'd check on it an call me back. After 1 week I still hadn't received a call. I called back on 12/20 and am now told that it will not ship until 12/30! I told the service person I was very upset that I had not received any notification that it wouldn't be here before Christmas and what did he think I could do 5 days prior to Christmas.