TGWReviews of tgw.com

Absolutely worst company I have ever dealt with. Placed my order online, they charged my card then cancelled the order. Multiple calls to their customer service department got me know where but a bunch of empty promises.

Tried to buy two Golf Vest. Sent a size two small. I returned them for a exchange and never received the order. Have sent email, called customer service. They don’t seem to have the order. Finally just gave up.

I ordered a Callaway Golf bag on 8/22 and they said it was in stock and would ship right away. A few days later I got a Back Order email. I got about 10 of them after that each pushing out the ship date. On 10/12 I got a notice that the order had been cancelled. They claimed that Callaway told them they would not get anymore. Ridiculous customer service. I will never buy from this company again!!

They sent me a brand new set of ping s-55 clubs with the lie angels and degrees all messed up. When I tried to get satisfaction from there customer service , which is terrible, they told me there was nothing they could do. You can't look at clubs and know the lie and degrees are off, till you take the to a pro fitter. I was trusting ping and their color system but TGW is a very bad company to get customer service out of! Please if you buy irons check and make sure they are as they are supposed to be. Take them to a pro and check lie and degree. TGW will not help you if you buy irons from them.

I tried to return items. They charged me for return shipping and sent me no label with a bar code. They are terrible. They are more expensive then buying locally. Their mail box has been full for over a week to get this straightened out.

The response received when a credit card company approved a purchase and TGW still cancelled the order was unbelievable! When CustService was contacted, I was instructed to place a new order! When I asked to speak with a manager, NO MANAGER WAS AVAILABLE TO SPEAK WITH ME! I called back after speaking with the CC Co. and again asked to speak with a manger but the CustServ rep decided to hang up on me when I responded that I wanted my order processed since my CC CO approved the purchase. I guess the days when Customer Service was important are gone far good!

I ordered my husband golf shoes for Father's Day, and I paid extra for shipping to ensure they would arrive here Saturday 6/17; when I received the shipping info from TGW it said they weren't going to be delivered until Tuesday 6/20. I called TGW to make sure that wasn't the case, and according to the company they submitted whatever shipping I chose and it was Fedex's fault not theirs so call Fedex. I called Fedex who was more than accommodating as the women sat on the phone trying to reach the warehouse and get the package put on a plane and not on the truck, unfortunately it was already on the 3 day long journey on the truck (not their fault), she also informed me that if the company had mailed the package the day before it would have arrived here on Saturday and that they were late in bringing it into Fedex. Another call back to TGW and all they could tell me was there was nothing they could do (what they should have done was shipped out another pair overnight and rerouted the original) and all they offered was a refund on the shipping! So now it is my husband's first Father's Day Sunday and his gift won't arrive until Tuesday. If I knew this I would have ordered from Zappos or a company who actually stands behind their word! Disgusted!!

Extremely BAD experience. Ordered Ping Wedge on June 6th, 2017 online. opted for 4-5 day delivery ....Now its June 15th and NOTHING... Multiple calls to "Call Center" ...they tell me they ordered it from PING...and may be shipped on June 25th......... this is a complete online scam . Stay Away Company is owned by DONALD L KOTULA of Northern Tool + Equiptment in Minnasota...............BEWARE VERY BAD