TGWReviews of tgw.com

A product has been on back order for over 6 months. All of a sudden my credit card is charged with no communication from TGW. I looked in my order history and it was blank. I emailed customer service who apologized and said my product was sent and gave me tracking information. I checked daily and USPS said it was awaiting the item. One day I received my package and looked and the tracking information I was given was not accurate. So my package could have been lost and I never would have known.

Horribly SLOW!!! Ordered on 1 April, 1 May I request status, couple of days no answer so I request status again. Told it is packed and ready for shipping. Shipping number would be provided. Waited a couple of days and NOTHING. I write them again asking for status, couple of days no answer. Then I get an email stating sorry it was shipped to an incorrect address. They were rebuilding the club and it SHOULD be mailed on 15 May!! STAY AWAY from TGW!!!

They used to be so good!!! Problem with shipping me the wrong size last time and then not being able to figure out the return. Charged for next day shipping and half the order (the important part) was on backorder when it showed up as in stock. I'm done with TGW - plenty of other good companies out there.

Issue I just saw, after making a purchase from TGW in more than 2 years, is that there is now a Fuel Surcharge. My order total was $76.17, but $1.99 of that total is a fuel surcharge....total BS. I get there's inflation, but this is dirty as hell.

Shipping is slow as heck, and they charge for it. They must use that ridiculously slow (and cheap) smart post. My order shipped on May 5, it's May 11 and I still haven't received it. Everyday when I check the status on TGW site, it is moved out a day. I mean really, if you are going to charge for shipping, have the decency to let people receive it in 3 days or so. For this type of slowness, it should have been "free" shipping.....

After 17 yrs of ordering items from TGW without incident, they screwed me on a return driver. I hit it about 20 minutes on the range and knew it wasn't for me. So I returned it thinking I'd get a refund. After I returned it, they said it had ball marks and scratches... LIE! I took pics at the FedEx drop off before returning. ABSOLUTELY no scratches or a single ball mark. They would not issue a refund and refused to send the driver back. Never again... I'm done with TGW. AVOID THEIR RETURN PROCESS AS IT'S A RIP OFF.

2 day delivery is now at day 7.

My biggest complaint with TGW is slow shipping and product arrival. If I select a certain delivery date during checkout, then that is when I expect delivery unless there is some natural disaster. The current order is already +1 week over the scheduled delivery date. The result of this experience is that I will shop at other resellers. This was my last order at TGW.