TGWReviews of tgw.com

Response from TGWJun 5, 2026

We are really sorry to hear about your experience. It is disappointing to learn that you received the incorrect waist size and are now waiting on your credit to process. This is certainly not the seamless experience we strive to provide our customers, and we understand your eagerness to see that refund reflected on your account. Since your return was just initiated on June 1st, we can usually take care of this quickly once the package is processed. We want to look into your return status immediately and review your options to ensure this is resolved for you. Please email us at [email protected] with your order number, and include "Attn: The Customer Review Team" in the subject line so we can look into it for you. Customer Review Team

Response from TGWMay 26, 2026

We are incredibly sorry for this frustrating mix-up and the delay in getting your money back. Sending a child's shoe instead of the clothing you ordered is a major oversight on our part, and you shouldn't have to wait to be reimbursed for our mistake. We want to track this down and fix it for you immediately. Because we cannot see your account details directly through this review, could you please send it to us via email at [email protected]? Thank you for your patience, and we are truly sorry for the hassle.

Response from TGWMay 26, 2026

We messed up, and you’re entirely right to be mad. Missing a deadline once is a fluke, but doing it to you twice especially right before a golf trip you planned around is a pattern we can't defend. Honestly, we don't blame you for going somewhere else this time. If you need a club for a trip and can't trust us to get it to you on time, walking into a store and buying it off the rack is the smartest move. We're passing this straight to our shipping team to figure out why our delivery estimates are missing the mark so badly. We hate that we let down a loyal customer who spent real money with us, and we'd genuinely love the chance to earn your business back in the future when we get our logistics straightened out.

Response from TGWMay 19, 2026

We are very sorry for the delay and the frustration regarding your refund. We have located your order #K8140057 and can confirm this has now been processed. We have just sent a direct email to you with your refund confirmation. Please check your inbox (and spam folder just in case), and thank you for your patience while we got this squared away

Response from TGWMay 12, 2026

We are really sorry to hear about your experience. We understand how incredibly frustrating it is to be caught in a cycle of conflicting information regarding your return and carrier claims. This is not the level of service or accountability we strive to provide, and we apologize for the lack of a clear path to resolution. We want to step in and fix this immediately. Please reach out to us at [email protected] with your order number and any claim details you have from the carrier. We will personally take over the investigation into your return and ensure a final resolution is reached without you having to navigate any further hurdles.

Response from TGWApr 14, 2026

I completely understand your frustration. It’s unacceptable for a package to sit without an update for this long, and I apologize for the delay. I’ve looked into your tracking and confirmed that it hasn't moved since leaving the Indianapolis facility on April 7th. We have already filed a formal claim with FedEx to investigate the delay on our end, but I don't want you to have to wait for their investigation to wrap up. To get you out on the course as soon as possible, we will issue a replacement with expedited shipping immediately. We value your business and want to make sure you're taken care of. I’ll follow up with a direct email with the details.

Response from TGWApr 14, 2026

Hello Graham, We sincerely apologize for the delay and the frustration this has caused. This is certainly not the level of service we strive to provide. We have attempted to email your information on two occasions, so I am sorry to hear that it still was not received. We have just sent a private email directly to you containing your gift card code and PIN to ensure you have immediate access to your credit. Additionally, a member of our team will be calling you shortly to personally confirm you’ve received this information and to ensure everything is resolved to your satisfaction. Thank you for your patience while we get this right.

Response from TGWApr 8, 2026

We are really sorry to hear about your experience. We understand how frustrating it is when expected timelines shift repeatedly, and we apologize for the lack of proactive updates regarding your order. This is not the standard of service or transparency we strive to provide. We want to provide you with a definitive answer and make this right. Please reach out to us at [email protected] with your order details so we can personally investigate the status of your items and prioritize a full resolution for you today.