TGWReviews of tgw.com

Ordered the Callaway Rogue X. Set i ordered was a 5 iron through AW. 7 irons total. Only received 5-7, missing 9,pw and aw. Have contacted customer service three times and still no resolution or able to talk to someone that can resolve the problem. Paid $580 for set and apparently they don't give a damn. Anyone have a solution? I'm about to lose my @%$$%@%^@#!

Customer service is rude and is not willing to help. They claim on the website to have free returns but it is a scam they give you a free label but still charge you to get that return processed.

I ordered a 54 degree wedge. When I placed the order it claimed it would arrive in 3-5 business days. We are on day 9. When I call to talk to custom service they say it is out of their hands. Not happy and won’t be purchasing from the site again.

I placed an order on 9/1/2020 for a pair of golf shoes you had on sale order number k365707 I received an email saying the order was canceled Even though the website had they were in stock and still has they are in stock. I called customer service to ask why my order was cancelled and the Lady I talked to said that they were out of stock.I told her the website says they are and she said that happens didn't try to offer replacement it as if she didn't care.

Very poorly managed, ordered shoes, order confirmed by notification, order shipped by notification, 10 days later I tried to track the order using the tracking code provided only to get a response that the tracking numbers was not found. contacted customer service only to be informed that the order was cancelled because the items does not ship to Canada yet the website indicates international shipping and the order was accepted and processed. Further more, when looking deeper into my credit card the amount debited for the order was $151.16 yet the credit to the card on cancellation of the order was in the amount of $150.87. I guess it will take them a while to get rich at it, but if they screw enough people out of $0.29 at a time, it will add up.

Tried to cancel an order where they flipped the color of the golf shorts on the site and I didn’t notice it until after paying. Called and emailed immediately and told them to cancel the order. They acknowledged I wanted to cancel and did nothing. Sent the order anyway. Now I have to take 2 months to get my money back if I get it back. Nightmare. Don’t buy from them

Waiting for resolution. Ordered a $350 product and FedEx is saying it was delivered. The item is not in my possession and so far TGW has been good and swift in action(they have opened an investigation with FedEx and said it will take 10 days). It is bewildering to me why a product costing this much money wouldn't require a signature. I will update my review when I get a resolution: overall very anxiety-causing experience so far and had I known, I would've gone to the local sporting goods store and picked something up. I even paid extra for 2 day shipping because of an upcoming tournament which I'll surely not have this item for.

Should have read the reviews before purchasing. I was looking for Nike Roshe G Tour shoes that were in stock according to the website when I ordered. Of course then they weren’t available and were on “back order”. Today received an email advising my order has been cancelled. Will NEVER buy from TGW again.