TGWReviews of tgw.com

Supposed to get 2-day shipping and they sent standard. Club now lost. They offered me the two day on my next order. Next order? Never in a million years. Reviews are all one star or 5 stars. Obviously the 5 stars are phony. Read them, you'll agree. These guys are scam artists. FedEx ground is just as bad. Had to put in a claim and it takes 7-10 days for an answer. What a joke. STAY AWAY!

This seller is pathetic. 14 days and no one knows where my package is. They are telling me FedEx stole it somewhere in Georgia where the tracking stopped. Refuse to refund my money so now I have to go thru my credit card and file a dispute. This vendor is a thief - never, ever buy anything from them - they'll steal your money and refuse to give it back when the item is never delivered. Stay far away from them.

I am now on day 15 and no package. Repeated calls and tracking requests yielded days of no info and package floating around eastern seaboard for weeks. Customer service is USELESS and provided no help. I will never use them again regardless of price or selection. NOBODY can provide shipping delivery date even the foolish Fedex link is a joke. DON'T BOTHER with this vendor. Next review if I ever receive the pkg...won't be pretty.

Hi. I placed this order 2 weeks ago. Was supposed to arrive 2 days ago. Never came. I've called multiple times. 1 lady said she would call be back but she never did. Another said she would email me. That never happened either. This is the worst customer service I've experienced in a long time. I got lied to by 2 different employees of yours. I'm going to the bank to let them know you charged me and I received nothing. I'm also going to post this all over social media. I hope you go out of business. Thank you

Extremely disappointed with their shipping times and tracking my order. Ordered item on 8/17 and still haven't received it after 10 days. Will never order from them again.

Never received my order. They use FedEx Smartpost for deliveries. Once with USPS no tracking for package. They refuse to refund. Very rude people answering phone.

Horribly slow. I could have walked to Kansas to pick it up faster. I am on 2 weeks and my package is still not here. TGW has nothing to make this right. Do not waste your time, plenty of other options out there.

I tried to order a Tyne C 2021 ping Left handed putter from them. It said they had it in stock upon purchasing the item. 5 days later I get a email saying the item is back ordered. No problem, mistakes happen. I call that day to see why it was back ordered when it said it was in stock on their website just to understand the situation I was in. I got the worst costumer service I have ever had who immediately upon me asking why it was back ordered said we can cancel the order for you. I hung up and called back the next to to try ans get better costumer service. This next lady started to blame me for ordering a back ordered putter and would not help the situation at all upon me requesting to get a better shipping option for free since it was their fault. She kept blaming me for ordering a “back ordered” putter even though at the time it wasn’t, and said their was nothing she could do at the moment and to call back later. Funny enough I got the best costumer service from this place from the lady that I called to cancel my order from them because I want nothing to do with their business. 10/10 do not recommend ordering from this website and they have lost a costumer for life.