Denny E.
Dreadful ordering and customer service experience
Purchased a wedge on June 8th for my nephew's birthday. Delivery is supposed to occur on June 17th which will be a day ahead of his party. No tracking information, says processing. Called Customer Service and am told that it will definitely arrive on the 17th. Still no tracking number. Call the next day and ask to cancel the order as it's stuck in Kansas. Can't do that because it's left the warehouse. The agent says she will overnight a club to me - that's great. Later that night, an email stating that the order has been cancelled. Another call to customer service who after a 15 minute hold tells me that the original item has now been scanned by Fed Ex so she cancelled the overnight. The original item will arrive in 3-10 business days. We are expected to accept this level of mediocrity in online purchasing these days. Whether the issue is ostensibly Covid, or supply chain, or not enough employees or some other made up excuse, the consumer is expected to be ok with that. I am not, and the only way to address the issue is to leave reviews explaining the circumstances of each individual's experience, and hope that eventually, the retailer loses business.