tforcefreight.comReviews of tforcefreight.com

Driver claimed there was not enough room to turn around, yet never visited my address. When I scheduled with 'Dawn' I said the driver needed to call in advance for directions. Driver never called, never showed up, no delivery. Dawn said that seller would need to find another shipper. My package mia. Do not use this company

⭐️ If negative stars were possible, I’d still hesitate — it feels unfair to the stars. Dealing with this company has been a fascinating exploration of what customer service can be when freed from the burden of actually serving customers. Every interaction felt like part of an ongoing performance piece about frustration — minimalist, absurd, and oddly confident. At one point, a manager told me to “go f*** myself.” It was refreshing, in a way — few businesses are so forthright about their values. Still, I have to admire their consistency. It takes real commitment to keep disappointing people this reliably. There’s a certain artistry to it — the kind you can’t help but respect, even as you’re put on hold for the third time that week.

I have had three separate shipments shipped through them and somehow each one has been stolen thanks to their subpar delivery service. The first two were left in my building’s lobby but recorded as being left at my front door, the last one was delivered to another address entirely. Each time, customer service’s response has been to shrug and say “oh well” essentially. One rep said they’d “call the driver and ask where he left the package” and another offered to file a report that unsurprisingly went nowhere. Their tracking doesn’t seem to update until hours later either and by then, it’s too late. Truly don’t understand how they’re still in business.

This company was scheduled to pick up an item that was won in auction. They were last minute but they accepted the load. We have a shipping broker who schedules our pickups when its for the company if it is specific type of truck we are needing. We had already sent 2 full semis from other companies to pick up our order and 2 days later when they were scheduled we had realized some of the pieces were left behid - this is where TForce comes in. They accepted the pick up from the broker and estimated 2 days from AZ to UT - no big deal...Even when the estimated delivery date passed, we gave them the benefit of the doubt (Its an 11 hour drive from there to here, maybe they had some other pickups and delayed their departure from AZ, who knows) 2 days past the estimated delivery date we started questioning. We are 24 minutes away from their Utah service hub and they stated the reason our items had not been delivered is due to being in "a rural areal" that does not receive daily deliveries. Ok, I'll bite. Called the shipping broker and asked whats up, was told the delivery was on the truck and scheduled for the same day, ok cool - truck sent out for delivery at 8:30 am. Cool, we are getting our delivery today. Noon rolls around and again, 24 minutes from their service location, so the question becomes where is the delivery. Called customer service - was given a 3:00 delivery window and told we are the last delivery of the day - fantastic since you know at this point it is 5 days late, but ok, we wait. at 3:20 with no sign of the truck in sight, called Customer service again. Was told 30 minutes to 1 hour. 4:30 rolls around, start debating on calling back. Driver literally shows up 5 minutes before closing time, has no time for small talk, gruff and dissociated. At least we got our delivery eventually, but MAN! Don't use this company if you can avoid it at all. The old adage "You get what you pay for" definitely applies here. (We didn't know what we were charged until a couple days later because we just wanted our shipment, and we trust our shipping broker). These guys add frustration, irritation, and agitation to their low price for transport. Not worth it, spend the extra money and get your deliveries in a timely fashion. TForce definitely is not the company to use.

I placed an order with Aerie on 10/04/2025. On 10/20/2025 I emailed Aerie customer service and they said my package was LOST IN TRANSIT. When calling to replace my order they said my order was RETURNED TO THE WAREHOUSE BY TFORCE. What in the world are yall doing to "lose" my order then return it to the warehouse?? Was the delivery driver just too lazy to drive out to a small town for this delivery?? This company needs to sit down and relfect on their business practices because im not the only one saying this stuff!! Its no wonder this company is going out of business!!!

I wish I could put 0 stars. Horrible service, stay away!

Not sure how this company is still in business. We ordered an item from the US to Canada. DHL delivered to TForce (the local courier) who claimed to have attempted delivery 3-4 times. We provided our operating hours and in every “attempt” the report showed after hour attempts?!? The thing is, we have security cameras that show all exterior arrivals. NO ACTUAL ATTEMPT was made! Perhaps they’re so busy, they use this as an excuse to get caught up? It’s the only thing that makes sense, other than all their employees are too busy watching Sesamie Street, rather than working!

i would rate negative if possible. the worst delivery company ever, zero knowledge of the city addresses they are working in, the customer service is just as bad as the delivery team. Never use this company, not if you want to receive a package.