Bob B.
Excellent customer service
Excellent customer service, highly recommend
Response from Text RequestApr 29, 2026
Thank you for leaving us this review. I'll pass your kind words to our customer teams

Text Request is the leading business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Our 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process includes white-glove support no matter your plan. We know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.
Text Request (textrequest.com) has 455 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Administration & Services · Brentwood, Tennessee
Excellent

Administration & Services · Brentwood, Tennessee
Excellent

Administration & Services · Chattanooga, Tennessee
Excellent

Administration & Services · Brentwood, Tennessee
Excellent
455 approved reviews, newest moderated first
Bob B.
Excellent customer service, highly recommend
Response from Text RequestApr 29, 2026
Thank you for leaving us this review. I'll pass your kind words to our customer teams
customer
The people are very nice and helpful but because of our time difference, we seem to always be adversely affected by updates. We got no advance warning of this last 2 factor verification update and panicked when we found we were locked out of our account upon starting our work day. Text Request is a major part of our business communications between staff and clients and we are constantly using it at all times of day.
Response from Text RequestMay 12, 2026
Sorry to hear about those issues. Please reach out to [email protected] so we can talk more about the timing of the updates.
Palka B.
TextRequest charged me without even giving me a number. Fraud company
Response from Text RequestMay 12, 2026
Not true
Empowered F.
Efficiency is the name of the game, and Text Request is the ultimate teammate. We needed an SMS solution that could keep up with our pace without the usual technical headaches. They delivered a platform that is robust, user-friendly, and backed by a team that actually cares about your success. Choosing them was one of the better business decisions we've made lately.
Response from Text RequestMar 24, 2026
Thank you so much for leaving us this review. We work hard to provide for our users. Please let us know if you have any questions or concerns.
Krista P.
Both Hannah and Jess have been very helpful in demonstrating the Text Request platform and the in and outs of navigating it.
Response from Text RequestMar 24, 2026
Krista, thank you for leaving us this review. I've passed your kind words on to Jess and Hannah.
Corrina
Very easy to understand the setup and everyone that I have dealt with so far have been wonderful!
Response from Text RequestMar 24, 2026
Corrina, Thank you for leaving us this review. Please let us know if there is anything we can help you with on Text Request.
Anna
So far good.
Response from Text RequestMar 24, 2026
Anna, Thank you for leaving us this review.
Alan
Great training. Personable.
Response from Text RequestMar 24, 2026
Alan, Glad to hear you liked the training. I'll make sure to pass it along to the Success Team!