Text RequestText Request is the leading business texting software for small businesses who want a texting-first, human-first SMS platform. Upgrade your business phone number to send and receive texts without losing voice capabilities, plus gain access to mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Our 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process includes white-glove support no matter your plan. We know the struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.
Text Request (textrequest.com) has 455 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Administration & Services · Brentwood, Tennessee
Excellent
Administration & Services · Brentwood, Tennessee
Excellent
Administration & Services · Chattanooga, Tennessee
Excellent
Administration & Services · Brentwood, Tennessee
Excellent
455 approved reviews, newest moderated first
Norma
The service is great and their support team was so helpful when I need it. We haven't have any technical issues in 7 years. Customer service great!!Thank you for your help.
Response from Text RequestSep 2, 2026
Norma, thank you for leaving us a review. I'll pass your kind words on to our success and support teams
James W.
I signed up for Text Request and was excited to use the service. My account was created on Sunday, and by the very next day (Monday), it was terminated with no prior warning . The reason given was that they "couldn't verify my business," but I was given zero opportunity to provide documentation or resolve the issue. The timing was also highly suspect—my account was locked immediately after I declined an upgrade during a phone call with their support team. I paid for a full month of service but received less than 24 hours of access. When I requested a prorated refund, they refused and pointed to their Terms of Service, which state they can terminate accounts at any time for any reason . Here's the problem with that: their terms say they can terminate, but they do not explicitly state they can keep your money for services they didn't provide. Keeping payment while blocking access the very next day is unjust enrichment, plain and simple. To make matters worse, their "Customer Success Manager" ignored multiple follow-up emails for days. When I finally received a response, it was a copy-paste legal threat telling me to "contact my bank." Verdict: Save your time and money. If you run into any issue, they will shut you down immediately, keep your payment, and ignore you. I am now disputing the charge through my bank and filing complaints with the BBB and FTC.
Ghada R.
Very responsive team and clear guidance. Thank you
Response from Text RequestJul 22, 2026
Ghada, thank you so much for taking the time to leave us a review.
City M.
Text Request is great to deal with. They offer a great product and outstanding customer support. If you are not using landline texting for your business, you are really missing out. This is one of our most valuable tools. If you are using this service and not using Text Request, then you are really missing out. Again, the service and the support are truly top-notch. Thank you, Text Request, from everyone here at City Motors.
Response from Text RequestJul 22, 2026
Thank you for leaving us this review. I'll pass your kind words on to our success and support teams!
Pattie O.
Great customer service! We had an issue and Jordan looked into it quickly, made sure it was fixed and sent follow up emails with progress. Great service and great job Jordan!
Response from Text RequestJul 22, 2026
Pattie, thank you for leaving us a review. I will let Jordan know of your praises.
Tony F.
Jay was professional and thorough.
Response from Text RequestJul 10, 2026
Tony, thank you for this review. I'll make sure Jay and the rest of the team see this!
customer
Team was awesome
Response from Text RequestJul 8, 2026
Thank you for leaving us a review. I'll make sure the sales and success teams see this!
Omaha B.
This service is essential to the work we do in the community. It keeps us in touch with our 2000+ clients. When we were in need of assistance, the customer service provided was impeccable. Thanks, Samantha!
Response from Text RequestJul 6, 2026
Thank you so much for this amazing review. I'll make sure to pass the kind words onto Samantha.