Texting FactoryReviews of textingfactory.com

Response from Texting FactoryOct 24, 2026

Hello, Thank you for sharing your concerns. ID verification is performed by a third-party provider, and Entertalkpro doesn't have access to that information. However, please be assured that we handle and store personal data in accordance with applicable GDPR requirements and data protection regulations. The identity verification process is intended to help us verify your identity and maintain the security and integrity of our platform. We understand the importance of protecting your personal information, and we invite you to contact our Support Team on our contact form: https://textingfactory.com/contact When you submit the form, please select "Trustpilot" in the dropdown list. If you have any further questions about the verification process. Thank you for your trust and understanding. Kind regards, The Texting Factory Support Team

Response from Texting FactoryOct 23, 2026

Hello, Thank you for reaching out. If you would like to better understand how the rating system works, including why your score may decrease and what you can do to improve it, please contact our Support Team on our contact form: https://textingfactory.com/contact When you submit the form, please select "Trustpilot" in the dropdown list. Our Support Team will be happy to assist you and provide further clarification. Please also note that using AI to generate messages is not permitted, even if the messages meet the required standards. Thank you for your understanding and cooperation. Kind regards, The Texting Factory Support Team

Response from Texting FactoryOct 21, 2026

Hi there, Thank you for reaching out to The Texting Factory. Unfortunately, we are unable to offer access to our platform at this time. Access decisions are based on a range of business and operational factors, including risk assessments, and are subject to periodic review. While our current decision remains unchanged, our policies and access criteria may be revised in the future. We appreciate your interest in joining us and thank you for your understanding. Kind regards, The Texting Factory Team

Response from Texting FactoryOct 18, 2026

Hello, Thank you for contacting TextingFactory. We regret that we may not be able to provide access to our platform at this time. Access is determined by various business, operational, and risk-management considerations, which are reviewed periodically. Our access policies may therefore change in the future. We appreciate your interest in The Texting Factory and thank you for your understanding. Kind regards, The Texting Factory Team

Response from Texting FactoryOct 13, 2026

Hello, Thank you for contacting us and for your interest in the Chat Operator role. The message you are seeing comes from our website’s security system. VPN access is not permitted on our platform, and a VPN connection often triggers this block. We suggest that you turn off your VPN, clear your browser cache and try again. If the message still appears, we are unfortunately not able to offer access to our platform at this time. Access to our platform depends on a range of business, operational and risk-management factors and is reviewed regularly, so this may change in the future. Thank you again for your interest, and we wish you all the best. Kind regards, The Texting Factory Team

Response from Texting FactoryOct 4, 2026

Hello, Thank you for your feedback. We understand it is disappointing when a contract ends, and we would like to explain how this works. There can be several reasons why an account is closed. These include quality concerns, the use of AI or translation tools, the use of a VPN, or other actions that go against our terms and policies. Completing the online training is an important first step, but it does not automatically mean someone will continue as an operator. During onboarding, we assess whether the work meets our quality standards and policies, and we continue to provide feedback whenever we see something that needs improvement. Whenever possible, we inform the operator and explain the reason for our decision. In cases of a serious breach of our terms, we may need to close an account with immediate effect. If you would like to know more about your specific situation, please get in touch with our local support team through our contact form (https://textingfactory.com/contact/) and select "Trustpilot" in the drop-down list. This way, your message reaches the right person directly, and we will look into it and get back to you personally. Kind regards,  The TextingFactory Team

Response from Texting FactoryOct 4, 2026

Hello, Thank you for taking the time to share your experience, and for being part of TextingFactory for the past five years. We understand how frustrating it is to log in ready to work and not receive messages, especially when you have already followed all the troubleshooting steps. We take any misuse of our platform very seriously. Every account is personal, and selling, sharing or subcontracting accounts is a clear breach of our terms. We have measures in place to protect the integrity of the platform, and we continuously review and strengthen them so that work goes to the operators who follow the rules. For obvious reasons, we do not share the details of this work publicly, but please be assured that reports like yours are taken into account. We are also glad to hear that you appreciate the new operator portal. It is a good example of how we keep investing in making the platform better for our operators. We would like to look into your account personally. Please get in touch with our local support team through our contact form (https://textingfactory.com/contact/) and select "Trustpilot" in the drop-down list. This way, your message reaches the right person directly, and we will look into it and get back to you personally. If you have any information about the activity you describe, you are welcome to include it there as well. Kind regards, The TextingFactory Team

Response from Texting FactorySep 10, 2026

Hello Manasseh, Thank you for reaching out. We receive a large number of applications, and we process them in the order they are received. We kindly ask for your patience while we work through the applications. Thank you for your understanding.