TextbookXReviews of textbookx.com

The shown materials for my classes were accurate and easy to buy from the link.

Always an easy process, and I am never disappointed with my purchases. Fast shipping and quality items. Highly recommend!

It was such an easy and smooth process. Very helpful tool to ensure students success.

Absolutely terrible company. Accidentally bought the wrong size they could not stop the order (called within an hour) and refused to refund.

Purchased book but noticed on the 6th business day they still did not ship book. I proceeded to reach out and cancel the book. It took them 2 business day to acknowledge my cancelation request to inform me the book was shipped. However, when I looked up tracking info there wasn’t any. They just created the shipping label and instead of processing my cancelation informed me I needed to submit a new request but this time select their return form. W.t.f! Will never do business with this place again. They won’t cancel because of course they want their 10% restocking fee. Guess who has to pay for return shipping? Me! But now I need to wait. Who knows how many more days I will need to wait to actually receive the book while it’s currently sitting in their possession.

Absolute scam. First of all, there's multiple versions of the book and software available with no differentiation between the options. Second, the necessary access is cheaper when purchasing directly through Pearson. Third, while they tell you that you have access to the materials for 2 years, that's only applicable if you don't enroll in a course. Access actually ends when your course does, and you don't retain access to the eBook after that point. Have fun purchasing a "digital textbook" for $175 for 3 months. I've contacted support through TextbookX and the manufacturer and both are useless. I was directly lied to by both support agents regarding my access. Responses are canned answers and they don't directly address any questions. I'm reporting them to the BBB as well as the college I'm attending.

The textbookx people took more than 5 days to respond to any of the help requests I sent them. The last email I received came after 14 days of waiting. I even called hoping for a faster response and was put on a waiting list. When they called me back it was completely silent but I kept talking and they hung up on me. My issues have been passed who several different people who have all said the same things and stopped answering at a certain point. This is almost a month into the semester.

Ben Plunkett was very helpful and gave my students and me the answer we were hoping for - I feel he treated my students fairly. Junior Moise was also very helpful when he responded to an email from the academic dean above me, but that was one week after I had sent him a message through the Akademos Help page. I understand I contacted him during a very busy time of the academic year, but some type of response to my initial attempt to contact him would have been reassuring and given my something to tell my students who were waiting for me for advice about what to do.