TestMu AI (Formerly LambdaTest)Reviews of testmuai.com

This company has designed its control panel with numerous upgrade buttons which can be accidentally clicked. In itself, I have no complaint with that, although it is strange to have so many of them. What is wrong, however, is that after accidentally clicking any of the upgrade buttons, rather than seeing another screen that tells you how much this so-called upgrade is going to cost you and asks you if you want to verify it, it just immediately hits your credit card! You're charged without any idea of what you have paid. I had to write three or four letters to various customer service people and the sales people before they refunded my money for a whole year upgrade that I accidentally clicked on a button that charged me over $300. Totally by accident, because I have the freaky location of these upgrade buttons all over the website, with no subsequent follow-up screens explaining what you're about to pay for. Very sleazy. I will certainly never buy from them again. What a disturbing experience that was.

Good stuff, very useful

Terrible experience with support! Took them multiple attempts to explain a simple Multi-Device offering. Different explanations from different agents. And every time you ask a followup question - they just want to just on a call. If i had time for getting on calls, I would set up a call, not message your support! Chat support should know enough to actually answer queries instead of escalating every small question to a meeting.

I tried to test something. I go through the usual sign-up process. My free trial expires after two minutes! They want me to sign up for a year!! A little later, I get a phone call. They ask me about my trial. I tell them it was ridiculously short. They say I can have a week free. I say that would be good. They say I would need to commit to a 15-20mins phone call with them to get the free trial. It's like timeshare sales in the 1980s. I tell them how ridiculous that all is and before I finish, they have hung up the phone. In case you thought the line might have dropped inadvertently, you'd have to assume they would call me back again if that was the case. They didn't.

Their service is okay but their customer service is pretty bad.

not reliable!

Do not register on this site, they keep spaming you after, and sell your data to third party.

Okay, I have purchased a subscription before they rebranded as Testmu AI, 1 month ago, the same day i have cancelled it as it didn't help me to find the bug I purchased the subscription for. I didn't ask for the refund. And I saw that the subscription was cancelled. Today one month later I got charged, I cannot cancel my subscription myself. And after contacting the support they tell me that they cannot do anything and ask me to send an email. Horrible, Don't tie your credit card or you would struggle.