TescodirectReviews of tescodirect.com

My order failed to arrive on the promised delivery date, so I wanted a revised delivery date, not much to ask you would think. Contacted Tesco and got this reply, "I can advise that as this has been ordered from our partner, Happy beds, payment for your order has gone to them and they are best placed to deal with any queries that you may have with your order". Tesco, you are the retailer and should be dealing with your customer's queries, not passing them on to your partner, or their delivery company. Tesco are taking your money and your order and if anything goes wrong, they walk away. The problem was finally resolved and delivery made, NO THANKS TO TESCO. I would recommend you buy direct from the supplier, as Tesco are just acting as order takers. By the way Tesco, the contact number for Happy Beds, provided on your despatch note, was INCORRECT. You show the number a starting 333... which is a premium telephone directory site! The number should start 0333. UNBELIEVABLE INCOMPETENCE.

Four promises of delivery: not one adhered to. Tesco don't seem to realise that using inferior couriers reflects very badly on them. They apologise and apologise but no wine shows up. I clearly will not be buying wine from Tesco again and nor should anyone else until they have sorted themselves out.

My husband placed an order on the 26th of March and received a confirmation and delivery date. They're supposed to deliver it yesterday and it didn't happen. Then they said today and again, it wasn't delivered. Very disappointing and frustrating to wait for something that is not coming. Unacceptable. My husband rang them and their excuse, "you gave us a wong contact number", my husband checked Tesco confirmation letter sent to us and his number was there and was correct. Never will use Tesco Direct again.

I ordered a trampoline for my kids for Easter as a present and when it came to selecting a delivery date I selected it to come on 31st March (Saturday) between 7am - 7pm. My order was dispatched to XPO for delivery and they attempted to deliver a day early (Friday) but nobody was at home and expected it to come on the day selected at check out. I contacted Tesco who then replied telling me that XPO got the deliver date mixed up and they would deliver on 3rd April but yet again they failed to deliver. I have now spoken with Atleast 10 different customer service advisors from Tesco and still I do not know when my order will arrive as nobody seems interested in dealing with this problem. I will never order anything online from Tesco again and they have the cheek to charge £7.95 for this delivery service but won’t take responsibility when there has been a problem with the service. A large retailer such as Tesco should be able to be more proactive in dealing with these problems and making sure their customers are satisfied with the service they have paid for. I would advise anyone to look elsewhere first before ordering anything from Tesco and don’t expect customer service to go out of their way to help resolve any problems you have with them.

Horrible customer service- Ordered a TV and was advised it would be in store on the 31st - It was not. I was told that that order would be cancelled and an a replacement delivered to the store for the 3rd - After the original order was placed on the March 29th it is now April 3rd and I still do not have a TV - I called customer service this morning and was advised it was on the way and would be in store today. Obviously they can't manage to move 1 item from one store to the other in a weeks time, pretty much shows you that its a gamble ordering from them. Very disappointed I don't recommend then and will no longer be shopping with them. A.O. is likely a better alternative...

The most rude staff I have ever met! I ordered 1st time from Tescodiredt and it was the worst experience ever - and not actually the fact that only half of my order was delivered to the store (at last that I was told by the staff) I ordered 4 items and got 1 tracking number - email updates said the order will be in 2 parcels, 2 items each. The wrost was the experience in the store - I was told that the 1 parcel they had was ALL I paid for!! Wanted me to sign collection and go away! They weren't interested in emails on my phone! When I asked them to open the parcel and show me the 4 items, the girll by the counter opened it and went mad when it turned out there were only 2 items!!!! And she said to me "it is not a reason to be rude" ! Tesco is really the worst brand and looks like for the worst people as I can't understand how somebody can be happy with such manners and language, not mention the store itself. Not recommended, especially the Northampton Bordeaux Close store.

Order- 4M6M6K8QC. Items come 'packaged' in plastic bags. Who could know then that a gift then arrives completely second hand battered and 'opened'. Beggars belief as did the apparent apathy when trying to highlight the issue... I mean, this is Tesco's stock, their money right? I was advised Tesco inspect all packaging on return, therein lies the issue and frustration, there is and was none to inspect. Too big to care maybe? I do know I wont order again as whats the point when competitors send in boxes or actually care.

I ordered a baby car seat for my grandson. It arrived in good time, but that's were it ends. The baby seat was faulty and if you tired to place a baby in and the baby tried to lean forward the safety straps would not hold the baby in place. I was advised to return the item in store which I did, I advised Tesco direct and the store manager to take the item down as it's dangerous and potentially lethal as of to date they are still advertising it for sale. I then placed a review for others to see but Tesco sent me an email saying it doesn't reach there guide lines, I called Tesco and was told I need to speak to customer services and I would be transferred at which I was cut off. Tesco are knowingly putting baby's at risk of death.